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  1. What does Bidgely service provide?
    Bidgely platform was primarily created to provide appliance level breakdown using software analysis so you do not need any plug level hardware sensors. The service has been divided into three main portions:
    • Real Time Energy Dashboard - A secure, scalable and reliable dashboard for users to see their energy consumption data almost live (1 hour delayed) for days, weeks or months.
    • Appliance level itemization (BETA) of your power usage without use of any plug level hardware sensors.
    • Personalized recommendations (BETA) on ways to save energy and money.

  2. How long does it take before I start seeing my data in the dashboard after registration?
    It usually takes an hour or less before you start seeing data after setting up your energy/power monitor connection.

  3. Can I see both generation and load data if I have solar panels?
    Yes. We support display of all types of data - Total Load, Generation or Net Metering.

  4. Which appliances will you show in the itemized bill?
    We start with the larger consumers of electricity - Refrigerator (large because it is always running), Heaters, Air Conditioners, Pool Pump and Clothes Dryers. We will slowly add smaller appliances like dishwashers, clothes washers etc. to the list. This service is in BETA - so please be patient with this service to evolve. Also, we are overwhelmed with large subscriptions - so the results for your home will be available one appliance at a time starting a few weeks after the start of your data collection. It is all however available for FREE.

  5. What power/enery monitors do you support?
    We support a variety of Energy Monitors and including TED 5000, Wattvision, CurrentCost, Aizo/Digi, Youless and many others in progress. We also have an open API for developers who wish to send the their energy data to our server and display it in the dashboard. Please note that we currently only provide appliance level itemization for United States based users who have TED or Wattvision hardware. For Canadian users of TED or Wattvision, the appliance level itemization will be coming soon. For users outside of North America, we will be working on data specific to your country after summer of 2012. Even if we do not provide appliance level itemization for some users, you will always be able to see the real time energy consumption and pricing in dashboard.

  6. Can I see my data on mobile/smart phones/iPad?
    The mobile applications are coming soon. You can however access your energy dashboard on mobile tablets (iPad and Andriod based devices) right away.

  7. When will I get appliance-level itemized data?
    We usually collect aout 3-4 weeks of data using which we run our patented software analysis to bring your house appliance-level itemized results.

  8. Why do you ask me for Utility Name and Rate plan during sign up?
    Because we want to accurately predict your consumption and savings. We do provide a backup option to give us your average energy rate (cents/kWh) if you do not have the rate plan information.
  1. Do you support multiple sensors in the same account?
    Yes. We support multiple sensor data displayed in one user account. With an easy drop down, you can see the data from any of the sensor.

  2. I cannot see anything in my Dashboard when I login. What should I do?
    Please check to make sure that you have a good connection from your energy monitor to our servers. A connection icon on top right of the web page is either Connected (blue) or Disconnected (red) and shows your sensor connection status. Even if your sensor is Disconnected, the Dashboard will show the data from last good connection. However, if your sensor never connected to our servers, you will see a blank dashboard with no chart.

  3. I checked my sensor connection. I still do not see anything in the Dashboard. What should I do now?
    Please also check what browser you are using to view the dashboard. We love Chrome, latest version of Firefox. We also work fine with Internet Explorer 9. Older versions of Internet Explorer are known to have some issues with the latest HTML and CSS3 technologies.

  4. I see the Dashboard but it is empty or all zero?
    It may be time to reboot your sensor/gateway. Remember to re-enter our server information in the gateway software to start sending the data back to our server after the reboot. You may also want to update to the latest firmware or software version on your sensor/gateway.

  5. If I am using TED 5000, can I change my connection from TED Energy posting to Energy Polling or vice versa.
    Yes. The new method will show up as a new sensor in the dashboard. Please use sensor pull down menu in the Dashboard to view data from any of the sensor.

  6. Can I change from one sensor type (example TED 5000) to another sensor type (example Wattvision) in the same account?
    No. Once the data starts flowing from your sensor to our server, we do not allow switching the type of sensor.

  7. Can I share my dashboard with my friends on the platform or outside the platform?
    Not yet - but soon. We are working on it.

  8. When will I get appliance-level itemized data?
    We usually collect about 4+ weeks of data using which we run our patented software analysis to bring your house appliance-level itemized results.
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