Jobs at Bidgely!
Customer Success Manager, Europe
What can Artificial Intelligence do to reinvent the energy industry? This is your opportunity to join a world-class team and help us figure that out. We're solving big, hairy problems to make the world a better place, and we're having fun doing it!
It's an exciting time in the company's evolution. We just closed our Series C of $27M, have acquired some of the biggest names in the industry as customers, and we're breaking ground on new products and markets.
Reporting to the Global Head of Customer Success and based out of her/his home office, the Customer Success Manager will have the following responsibilities:
- Customer Success: Roll out Bidgely’s innovative energy management service to strategic utility customers, with main focus in Europe and the UK. As a key member of the team, you will be utilizing your outstanding project management, technical and client engagement skills to deliver the solution on time and on budget to the customer. You will also ensure a happy customer by tracking and reporting on key metrics post launch to both internal and customer audiences.
- Account Management: Accelerate Bidgely’s growth by creating and executing a focused plan to generate additional and recurring revenues at existing European clients.
- Pre-Sales: Collaborate with Bidgely Sales and Business Development team to present our solution in a comprehensive and compelling way to win new business
Acquiring a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy efficient future
Understanding Bidgely’s products and technology in order to influence product development plans and schedules
Working jointly with the customer to translate their plans and requirements into detailed project plans
Leading cross-functional teams to consistently achieve objectives for on-time, on-budget delivery and earning highest client satisfaction scores; leading regular project-level client and internal meetings; tracking engagement success and economics
Presenting regularly to the customer and Bidgely stakeholders on the status of the project
Driving product and technical workshops to help clients define their business case and go-to-market approach
Building and fostering relationships with senior individuals at our key customer and partner organizations
Winning repeat business with existing clients
Bringing ideas and feedback to our product and innovation teams.
5 years of software product/ project/ client management experience at a technology companyTrack record of success delivering complex, x-functional projects with large enterprise customers
Track record in converting project level success into future account level business development opportunities
Detail oriented and comfortable planning and tracking projects via Basecamp, Smartsheets or other modern project management tools
Analytical and able to gather and present data driven success metrics to clients and Bidgely senior management
Communication and comprehension of technical issues when working with the customer and our engineering teams
Ability to interface with clients at various levels - both strategically and tactically - and be persuasive
Comfortable multi-tasking on several simultaneous projects
Strong interpersonal and communication skills; open and highly collaborative mentality
Bright, relentless, good, and bold; love to sell; can travel extensively
Engineering degree and/or software engineering experience strongly preferred