In using the services on the site www.bidgely.com, you are deemed to have read and agreed to the following Privacy Statement. “Client”, “You” and “Your” refers to you, the person accessing this website. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company – Bidgely. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Bidgely is firmly committed to protecting your privacy. All data we collect, either directly from individual customers or from our utility partners, are used in order to help provide the best service we are able to provide and in order to fulfill our goal of helping customers become intelligent energy consumers.
Only authorized employees on a need-to-know basis have access to any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We are, however, not liable for any damage caused by theft of data due to actions outside the control of Bidgely, its employees and its affiliates.
Client records are regarded as confidential and therefore will not be divulged to any third party, other than our affiliates or partners. Clients have the right to request sight of, and copies of, any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both Parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Relationship with Your Utility
Bidgely may provide its solution through your utility energy portal under your utility’s brand or a joint brand with Bidgely. In this scenario your energy utility will provide us with your energy usage information under strict confidentiality restrictions. The personal information you provide on your utility branded or co-branded portal, such as email address, home appliance and demographic information, may be shared between your utility and us and will not be shared with any third-party without your explicit consent.
Log Files & IP Addresses
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Bidgely receives energy use data from energy monitors or gateways that you connect to your account. This data is used to provide itemization of your home’s appliances, personalized saving recommendations, and other information about your energy use. The only personally identifiable information we collect through energy monitors is your IP address, which is used as described above. Your IP address will not be shared with any third-party without your explicit consent, and even within this Company used only on a need-to-know basis.
Bidgely designed its databases to maintain consumer privacy by making its systems hardened enough that known regular hacking techniques do not risk the loss of consumer privacy through theft of the data. Bidgely keeps its system security updated with most new industry standard techniques.