Explore the Smart Alerts Solution: download the solution brief and explore our 30-minute product tour, where you can see how personalized engagement drives outcomes across the utility As customers ourselves, we can all identify the customer engagement strategies that are most effective at improving our satisfaction, strengthening the feelings of Read more…
This time of year always brings the highest heating consumption in North America and Europe, with temperatures dipping to their coldest levels. This winter, heating consumption is being further exacerbated by the fact that many families around the world are spending virtually all of their time at home, working and Read more…
As we enter 2021, we find ourselves in the middle of an energy transition that is transforming the way electricity is generated, stored and consumed, with power systems moving from fossil-fuel-based centralized single-flow electric grids to renewable bi-directional and decentralized energy networks. In the United States, even in the absence Read more…
Together, We’re #FutureReady 2020 wasn’t the year anyone expected, but in many ways it was a year that our customers have been preparing for all along. Utilities worldwide have invested in building a solid AI-powered foundation to enable a deeper understanding of their customers so that they can anticipate their Read more…
As VP of AI for Target Corporation, Ashwin Rao describes his mandate as identifying the ideal problems to solve with AI and developing the algorithms to do so accurately and efficiently. With that in mind, he says the operational challenges best-suited for an AI solution in the retail segment also Read more…
The traditional utility business model is poised for change, catalyzed by consumer appetites for clean energy coupled with federal and state government mandates and incentives to advance decarbonization. Renewable energy technology is enabling consumers to produce their own energy, while the rise of solar+battery storage has the potential to re-cast Read more…
Leading Through Innovation October 7, 2020 is Energy Efficiency Day, but for Bidgely’s utility partners, the commitment to global energy efficiency is in full force all year long, with strong results. At Bidgely, accelerating energy efficiency is part of our core mission. The Bidgely Innovation team has carried the torch Read more…
No business is beyond the reach of the ongoing global pandemic and the corresponding response by state and local governments. Utilities are navigating a complex set of challenges, from dramatically decreased energy consumption in the commercial sector, to increased energy and demand in the residential sector and mounting financial distress Read more…
There’s good reason why customer engagement (CX) is at the top of most businesses’ priority lists. But, with so many ways of doing business that didn’t exist 20 years ago—from SaaS to virtual power plants—what does the term actually mean, and why should it matter to your utility? Why Customer Read more…
Bidgely’s been leading the Utility AI and disaggregation space for eight years now, and it’s exciting to see how other vendors and energy utilities are embracing the technology. We want to extend a huge welcome to all companies attempting energy disaggregation science. There is no doubt that load disaggregation has Read more…