Carbon neutrality and related net-zero pledges are not new to utility companies. Most of them have had corporate strategies to meet climate imperatives in place for a while, and long before COP26. These companies are deeply invested in diversifying their energy sources, embracing energy efficiency, evolving their business models, and Read more…
Globally, energy customers indicate that receiving personalized messages to support their savings efforts is the top incentive for staying with their current supplier. While this is more significant in competitive energy markets (e.g., Australia, New Zealand, Europe, and select North American markets), it’s an important lesson for all markets about Read more…
Customer engagement driven by utilities is experiencing renewed momentum in Europe as Covid-19 has resulted in many citizens occupying their homes for significantly more hours of the day. As the northern hemisphere heads toward winter and cold weather drives up gas and electricity consumption for heating, timely and highly personalized Read more…