Customer engagement driven by utilities is experiencing renewed momentum in Europe as Covid-19 has resulted in many citizens occupying their homes for significantly more hours of the day. As the northern hemisphere heads toward winter and cold weather drives up gas and electricity consumption for heating, timely and highly personalized Read more…
The National Association of Regulatory Utility Commissioners (NARUC) published its latest primer on Artificial Intelligence for Natural Gas Utilities this week, highlighting the value of AI applications to solve the biggest challenges faced by the gas industry, including those related to customer engagement and programs. The primer asserts that, “by Read more…
When it comes to achieving the full range of #FutureReady goals — from decarbonization to diversification and more — utilities must first establish a solid base of customer engagement, satisfaction and trust. This means empowering people with the right tools to take action using the most efficient means, and offering Read more…
Recognizing that kWh are a commodity in the minds of most customers, many utilities have sought to extend and diversify their value proposition beyond electron supply as a means to deepen customer engagement and open new revenue channels. Using online marketplaces, utilities promote product and service offerings such as EV Read more…
The traditional utility business model is poised for change, catalyzed by consumer appetites for clean energy coupled with federal and state government mandates and incentives to advance decarbonization. Renewable energy technology is enabling consumers to produce their own energy, while the rise of solar+battery storage has the potential to re-cast Read more…
Small and medium businesses (SMBs) consume an estimated 20 percent of U.S. energy, yet account for less than five percent of utility energy efficiency savings as they often fall into a middle ground between residential customers and large commercial and industrial (C&I) customers. Particularly during a time in which SMBs Read more…
Empowering the World with Personalized Energy and Data Driven Decisions The 2020 Bidgely Engage Virtual conference is in full swing, bringing together more than 200 energy industry leaders from around the world to discuss #FutureReady strategies for harnessing the power of AI in the face of unprecedented global change. With Read more…
Leading Through Innovation October 7, 2020 is Energy Efficiency Day, but for Bidgely’s utility partners, the commitment to global energy efficiency is in full force all year long, with strong results. At Bidgely, accelerating energy efficiency is part of our core mission. The Bidgely Innovation team has carried the torch Read more…
No business is beyond the reach of the ongoing global pandemic and the corresponding response by state and local governments. Utilities are navigating a complex set of challenges, from dramatically decreased energy consumption in the commercial sector, to increased energy and demand in the residential sector and mounting financial distress Read more…
Though smart meter infrastructure is most often associated with electric utilities, gas smart meters are also being deployed, and collecting sampling data at the same rate as electric smart meters. Though not yet as pervasive as electric smart meter infrastructure, the prevalence of gas smart meters is increasing and providing Read more…
