The Customer Experience (CX) landscape is constantly evolving. A few years ago, businesses based their competitiveness on branding and pricing. CX conversations were primarily confined to the hospitality industry, where elevated service levels enabled companies to acquire and retain customers. But as Forbes points out, “customer experience is the new Read more…
“The cleanest kWh is a kWh not used” has been the energy efficiency (EE) battle cry for decades. And utilities are delivering on that in myriad ways: innovating new program designs while continuing to improve EE savings nationwide. But we see a big opportunity to deepen energy savings nationwide still Read more…
Over the past few years, aggressive competition has led to unprecedented customer churn. Some utilities are reporting as high as 20-25% churn YoY in markets like the UK or Australia. At the same time, customer expectations of the energy retailer industry has risen, particularly with respect to more transparency and Read more…
Electric Vehicles (EVs) are here to stay. The US saw a spectacular 81% increase in EV sales in 2018, with a host of automakers bringing new EVs onto the market in 2019. What’s more, state climate and air quality mandates mean that millions of new EVs will hit the roads Read more…
Bidgely’s been leading the Utility AI and disaggregation space for eight years now, and it’s exciting to see how other vendors and energy utilities are embracing the technology. We want to extend a huge welcome to all companies attempting energy disaggregation science. There is no doubt that load disaggregation has Read more…