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utility customer service

The Three Ways Utilities Can Put Customers First: Retention, Loyalty, Experience

Over the past few years, aggressive competition has led to unprecedented customer churn. Some utilities are reporting as high as 20-25% churn YoY in markets like the UK or Australia. At the same time, customer expectations of the energy retailer industry has risen, particularly with respect to more transparency and better service. That’s meant the […]

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Bidgely Utility Artificial Intelligence

Utility AI leading the digital transformation from awareness to adoption of energy disaggregation

Bidgely’s been leading the Utility AI and disaggregation space for eight years now, and it’s exciting to see how other vendors and energy utilities are embracing the technology. We want to extend a huge welcome to all companies attempting energy disaggregation science. There is no doubt that load disaggregation has crossed the chasm of early […]

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Consumer Wish List: Itemization

Modern utilities are undergoing a transformation: no longer are they thinking of their customer base as “ratepayers”; they are instead viewing them as consumers, and focusing on providing them with value-add services above and beyond the delivery of electrons. In light of this transformation, Bidgely surveyed 1000 consumers from across the US, asking them about […]

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Hitting the Right Note with Customers

As the old music saying goes, “the right note at the wrong time, is still the wrong note.”  To really strike a chord with customers, utilities need to focus both on content and delivery. That’s why, in addition to enabling utilities to provide valuable, personalized insights to their customers, we’re helping them communicate at the […]

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Reaching 100% of Homes

No smart meter? No problem! While we love smart meters, we recognize the challenges utilities face in rolling them out to customers. So, that got us thinking: How can utilities serve all their customers, regardless of meter type? Introducing: Universal Disaggregation. By leveraging machine learning, years of experience, and data from the millions of homes […]

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