Skip to main content

Building the Digital Energy Retailer: Lessons From IDC’s Worldwide Utilities 2020 Predictions

IDC’s “Predictions Season” The beginning of a new year marks the culmination of IDC’s traditional “predictions season”, during which analyst teams come together to predict the top 10 technology trends for the next five years. It’s one of the most exciting periods of the year for IDC’ers, as we get to work with our peers […]

Read More

European Utility Week 2019: The Energy Transition Is Happening in Customers’ Homes – Are Utilities in Control?

With Europe becoming the pioneer of energy transition, the European Utility Week (EUW) has evolved from a classic industry trade fair to a hotbed of energy innovation and thought leadership. This year’s Parisian event was no exception, with the emphasis on the transition bigger and bolder than ever before. Let’s define energy transition as the […]

Read More

utility customer service

The Three Ways Utilities Can Put Customers First: Retention, Loyalty, Experience

Over the past few years, aggressive competition has led to unprecedented customer churn. Some utilities are reporting as high as 20-25% churn YoY in markets like the UK or Australia. At the same time, customer expectations of the energy retailer industry has risen, particularly with respect to more transparency and better service. That’s meant the […]

Read More

Bidgely Utility Artificial Intelligence

Utility AI leading the digital transformation from awareness to adoption of energy disaggregation

Bidgely’s been leading the Utility AI and disaggregation space for eight years now, and it’s exciting to see how other vendors and energy utilities are embracing the technology. We want to extend a huge welcome to all companies attempting energy disaggregation science. There is no doubt that load disaggregation has crossed the chasm of early […]

Read More

Consumer Wish List: Itemization

Modern utilities are undergoing a transformation: no longer are they thinking of their customer base as “ratepayers”; they are instead viewing them as consumers, and focusing on providing them with value-add services above and beyond the delivery of electrons. In light of this transformation, Bidgely surveyed 1000 consumers from across the US, asking them about […]

Read More

Hitting the Right Note with Customers

As the old music saying goes, “the right note at the wrong time, is still the wrong note.”  To really strike a chord with customers, utilities need to focus both on content and delivery. That’s why, in addition to enabling utilities to provide valuable, personalized insights to their customers, we’re helping them communicate at the […]

Read More