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utility customer service

The Three Ways Utilities Can Put Customers First: Retention, Loyalty, Experience

Over the past few years, aggressive competition has led to unprecedented customer churn. Some utilities are reporting as high as 20-25% churn YoY in markets like the UK or Australia. At the same time, customer expectations of the energy retailer industry has risen, particularly with respect to more transparency and better service. That’s meant the […]

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Bidgely Utility Artificial Intelligence

Utility AI leading the digital transformation from awareness to adoption of energy disaggregation

Bidgely’s been leading the Utility AI and disaggregation space for eight years now, and it’s exciting to see how other vendors and energy utilities are embracing the technology. We want to extend a huge welcome to all companies attempting energy disaggregation science. There is no doubt that load disaggregation has crossed the chasm of early […]

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Crouching Heater, Hidden Pool Pump

This article originally appeared in the May 2-18 issue of Strategies, the magazine of the Association of Energy Services Professionals (AESP.ORG). Crouching Heater, Hidden Pool Pump The unintended consequences of missing appliances when analyzing loads Utilities collect and analyze energy usage data for various purposes such as fine tuning load predictions, designing demand side management […]

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Reaching 100% of Homes

No smart meter? No problem! While we love smart meters, we recognize the challenges utilities face in rolling them out to customers. So, that got us thinking: How can utilities serve all their customers, regardless of meter type? Introducing: Universal Disaggregation. By leveraging machine learning, years of experience, and data from the millions of homes […]

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