In-person events are back, and the team at Bidgely can’t wait to get together again at CS Week 2021 from August 16 to 19 in Tampa, Florida. Visit us in meeting room #446 or fill out this form to book a meeting with any member of the Bidgely team. For those who won’t be making the trip, we look forward to connecting virtually a few weeks later during CS Week Virtual Touch from September 13 to 17.
In-person events are back, and the team at Bidgely can’t wait to get together again at CS Week 2021 from August 16 to 19 in Tampa, Florida. Visit us in meeting room #446 or fill out this form to book a meeting with any member of the Bidgely team. For those who won’t be making the trip, we look forward to connecting virtually a few weeks later during CS Week Virtual Touch from September 13 to 17.
Among the many exciting sessions and workshops at CS Week and CS Week Virtual Touch, we’re excited to hear from our customers, representing both electric and gas, as they share their experience of successfully developing deeper customer experiences, through appliance-level analytics and personalization. By identifying customers’ energy behaviors, habits and preferences, they have been able to capitalize on personalized opportunities for energy efficiency, demand response, retrofits, smart home devices, EVs, solar and more — all while using AI-generated intelligence to up-level their web, email, and paper customer engagement efforts.
NV Energy
Bidgely CEO Abhay Gupta will join Adam Grant, Manager of Demand Side Management Program Delivery at NV Energy, on August 19 from 2:30 to 3:15 p.m. in Room 18 to discuss AI in Utilities: A Customer-Centric Approach to Energy Management. NV Energy turned to Bidgely to find a way to better understand and learn from its customers’ as a means to improve customer engagement, satisfaction and energy efficiency. Starting in 2017, NV Energy tapped the power of artificial intelligence to create what it calls a “single source of truth” that would ensure its customers always see personalized, up-to-date information and to enable multiple NV Energy business units to improve their operational efficiencies. Adam’s CS Week presentation will outline how NV Energy successfully implemented a wide-range of AI-informed solutions to better connect with customers, deliver programs more successfully and realize gains across operations areas, including: personalized home energy reports (HERS) and customer care co-browsing; home assessment surveys and home auditor tools; and program participation targeting and grid optimization. As a result, NV Energy’s HERs realized an impressive 50% email open rate and customers saved 40 GW of energy in three years. The utility’s disaggregation-auto-populated home assessment surveys achieve 80% completion rates. Come learn how data goes to work for NV Energy.
SoCalGas
As part of CS Week Virtual Touch, Dr. Maria Liza Legaspi, Energy Management Supervisor at SoCalGas, and Bidgely Strategy and Growth Manager Pauline Marcou will broadcast their discussion of Customer-Centric, Equitable and Cost Effective Engagement for Low Moderate Income Customers. The session will look at how SoCalGas used artificial intelligence and a digital-first platform to expand its Home Energy Report (HER) program to medium consumption customers. This behavioral energy efficiency approach delivered more inclusive and intelligent communications and provided greater numbers of more diverse customers with a superior level of service, insight and personalized support. HERs featuring appliance-level insights and tailored energy efficiency recommendations led to energy savings of more than 565,00 therms and achieved 50 percent open rates (double the utility industry norm) and 81 percent “Like” ratings on digital communications, showing how customers significantly engaged with, and enjoyed, their HER experience. Read more about our LMI Customer Solution.
Bidgely Energy Analytics for Utilities Using Salesforce
Bidgely and Salesforce team members will be on-hand throughout CS Week in Tampa to share how our new ecosystem partnership is empowering Customer Service Representatives (CSRs) who use Salesforce Service Cloud with Bidgely’s patented appliance-level intelligence at their fingertips. This AI-enriched CRM 360° customer view enables utilities to realize higher customer satisfaction call ratings, reduced high bill call duration, increased energy efficiency program adoption and an energy advisory customer relationship. Get a preview of this powerful new collaboration in an on-demand webinar from Kelly James, VP and GM, Energy and Utilities at Salesforce Industries and Jordana Temlock, Director of Business Development at Bidgely. Then, come see us in meeting room 446 and find Salesforce right next door for an in-person demonstration and discussion.If you’re looking to craft personalized, digital customer journeys, engage LMI populations, enhance your CRM, or empower your CSR teams, Bidgely’s intuitive solutions bring the power of AI to your fingertips. Whether we’ll get to see you in-person Tampa or connect via CS Week Virtual Touch in September, there are plenty of ways to explore how AI is revolutionizing the utility customer experience. To see how AI can elevate your customer satisfaction and engagement, make plans now to connect with our team.
