From High Bill Calls to High-Value Conversations:

Utilities face constant pressure to balance affordability, reliability, and member satisfaction—especially as customers demand clearer answers to the perennial “why is my bill so high?” question. Traditional tools fall short of delivering the detailed, actionable insights that utilities need to both resolve member concerns and guide them toward meaningful energy conservation.

In this webinar, Middle Tennessee Electric and Central Electric Cooperative share how they’ve used Bidgely—through their partnership with NISC—to transform everyday member interactions into opportunities for trust, engagement, and efficiency. Join us for a candid, conversational discussion about the real-world challenges utilities face and the results they’ve achieved with advanced analytics.

• How utilities are reshaping high-bill conversations into personalized, constructive engagements
• Why affordability and cost-effectiveness matter most for mid-market utilities
• Lessons learned from deploying appliance-level insights at scale
• How analytics workbench opens new possibilities for targeted programs, EV load management, and demand shifting
• The role of partnerships like NISC in supporting utilities with innovative solutions

This interactive, podcast-style session will highlight real utility voices and experiences—equipping IOUs and cooperatives alike with practical takeaways for improving member satisfaction and operational efficiency.