How PNM is Leveraging AMI Data for Device-Level Insight and Optimized TOU Rates
Ensure your TOU rates deliver real value and results.
As utilities adapt to an evolving grid, New Mexico’s largest electricity provider Public Service Company of New Mexico (PNM) and others are turning to Time of Day (TOD)/Time of Use (TOU) rates and AI-powered analytics that enhance both customer engagement and grid flexibility.
Wath this discussion on best practices and real-world lessons learned from PNM’s TOD journey. Key topics include:
Approaches for leveraging behind-the-meter intelligence—such as appliance-level analytics from meter data—to better understand customer behavior, recruit and coach them for TOD-based load shaping.
The strategic role of TOU rates in flexible demand management—why utilities are investing in TOD, and how it supports a modern, resilient energy system.
Building the business case for TOD rates, including load-shift value.
Attendees will learn how combining TOD rates with AI-driven insights creates unprecedented opportunities to deliver customer-centric, flexible grid management, and how these approaches are already making a difference in communities today.
Recorded: July 8, 2025
SPEAKER:
Denine Rothman
Customer Experience Time-of-Day Program Manager at PNM
Ensure your TOU rates deliver real value and results.
As utilities adapt to an evolving grid, New Mexico’s largest electricity provider Public Service Company of New Mexico (PNM) and others are turning to Time of Day (TOD)/Time of Use (TOU) rates and AI-powered analytics that enhance both customer engagement and grid flexibility.
Watch this discussion on best practices and real-world lessons learned from PNM’s TOD journey. Key topics include:
Approaches for leveraging behind-the-meter intelligence—such as appliance-level analytics from meter data—to better understand customer behavior, recruit and coach them for TOD-based load shaping.
The strategic role of TOU rates in flexible demand management—why utilities are investing in TOD, and how it supports a modern, resilient energy system.
Building the business case for TOD rates, including load-shift value.
Attendees will learn how combining TOD rates with AI-driven insights creates unprecedented opportunities to deliver customer-centric, flexible grid management, and how these approaches are already making a difference in communities today.
Recorded: July 8, 2025
SPEAKERS
Denine Rothman
Customer Experience Time-of-Day program manager | PNM
