Careers

Jobs at Bidgely!

Product Support Engineer

Position

Bidgely is looking for an extraordinary and dynamic Associate Product Support Engineer to be a part of the Support Services team at Bidgely which include team members in Bangalore and the Mountain View, California. You must have a passion for superior customer satisfaction as part of a successful consumer-facing global product organization. You must be a good problem solver and trouble-shooter yourself and should be able to work across geographies and time zones to manage customers across the globe. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Bidgely.

Responsibilities

  • Resolve production issues and utility customer issues in a timely manner and ensure Service Level Agreement (SLA) compliance. Should be hands-on enough to do the technical trouble-soothing as well as mentor the team.
  • Monitor production alerts and dashboards to find production issues proactively and report to appropriate teams.
  • Coordinate with internal teams – operations, engineering, production support and customer success to resolve production issues in a timely manner. Conduct daily and weekly meetings to prioritize and track progress on production issues. Escalate internally as appropriate.

Requirements

  • Graduate/BE in any discipline / MCA / BCA /B.Sc (comp science) or equivalent
  • Flexible to work on late night shifts or early morning hours in office premises on a rotational basis.
  • Knowledge on troubleshooting. Strong analytical and problem-solving skills.
  • Basics on Shell/Perl scripts, SQL, Unix and Java
  • Knowledge on AWS will be added Advantage.
  • Excellent written and verbal communication skills, ability to explain technical issues clearly to non-technical users.

Email

To apply for this position, please email your resume to [email protected].