Jobs at Bidgely!
Product Support Engineer
Bidgely is looking for an extraordinary and dynamic Associate Product Support Engineer to be a part of the Support Services team at Bidgely which include team members in Bangalore and the Mountain View, California. You must have a passion for superior customer satisfaction as part of a successful consumer-facing global product organization. You must be a good problem solver and trouble-shooter yourself and should be able to work across geographies and time zones to manage customers across the globe. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Bidgely.
- Resolve production issues and utility customer issues in a timely manner and ensure Service Level Agreement (SLA) compliance. Should be hands-on enough to do the technical trouble-soothing as well as mentor the team.
- Monitor production alerts and dashboards to find production issues proactively and report to appropriate teams.
- Coordinate with internal teams – operations, engineering, production support and customer success to resolve production issues in a timely manner. Conduct daily and weekly meetings to prioritize and track progress on production issues. Escalate internally as appropriate.
- Graduate/BE in any discipline / MCA / BCA /B.Sc (comp science) or equivalent
- Flexible to work on late night shifts or early morning hours in office premises on a rotational basis.
- Knowledge on troubleshooting. Strong analytical and problem-solving skills.
- Basics on Shell/Perl scripts, SQL, Unix and Java
- Knowledge on AWS will be added Advantage.
- Excellent written and verbal communication skills, ability to explain technical issues clearly to non-technical users.
To apply for this position, please email your resume to [email protected].