Careers

Jobs at Bidgely!

Product Support Manager

Position

Bidgely is looking for an extraordinary and dynamic Product Support Manager to be a part of the Support Services team at Bidgely which include team members in Bangalore and the Mountain View, California. You must have a passion for superior customer satisfaction as part of a successful consumer-facing global product organization. You must be a good problem solver and trouble-shooter yourself and should be able to work across geographies and time zones to manage customers across the globe. Be part of a highly energetic and innovative team and creating customer delight as a differentiator for Bidgely.

Responsibilities

  • 8+ years of development/ technical support experience.
  • 3+ years experience managing people. Experience in hiring, building, and supervising high performance teams.
  • Extensive relevant hands- on technical management experience of support/ operations teams and skills troubleshoot, debug, evaluate, and resolve software. Experience in managing 24 7 support/ operations teams.
  • Demonstrated experience in supporting Java based applications. Strategic planning backed by data.
  • Knowledge of UNIX shell, Databases (SQL), Tools, Java, JavaScript.

Preferred Qualifications

  • Hands- on technical expertise.
  • Strong metrics and operational excellence focus.
  • Hires and develops great people.

Requirements

  • Building the roadmap and for ensuring 365*24*7 operational support for all the services meeting stringent SLAs.
  • Prepare and present support metrics , SLA breaches and customer impact ( due to Production outrages ) on a monthly basis.
  • Be the single point of Escalation for any production incident from External or Internal stakeholders. Handle the escalations, effectively communicate with a global audience and participate in calls resolving outages.
  • Hiring, coaching, and leading the Support and Operations team.
  • Driving continuous improvements in process and operational efficiency
  • Lead process- improvement efforts and manage the implementation of both business processes and technical solutions.
  • Mentoring, coaching and leading staff engineers.
  • Identifying operational tools and driving its roadmap.
  • Drive innovation and improve the overall efficiencies by reducing operational burden.
  • Will need to work, drive best practices across cross functional teams.

Email

To apply for this position, please email your resume to [email protected].