Avista Case Study - Leveraging Behind the Meter Intelligence for Customer and Grid Operations

This paper showcases Avista's groundbreaking collaboration with Bidgely in leveraging Advanced Metering Infrastructure (AMI) to transform utility operations.

Serving hundreds of thousands of customers across a vast region, Avista harnessed sophisticated load disaggregation techniques to enhance customer engagement, reduce call center volumes, and improve energy efficiency.

The case study illustrates how Avista used AI-powered insights to inform grid planning, streamline data extraction, optimize distributed energy resources, and pioneer a data-driven approach to electric vehicle charging.

This innovative partnership highlights the transformative potential of AMI and data-driven strategies in revolutionizing utility operations for enhanced customer experiences and grid management efficiency.