It’s clear that today’s energy revolution will require utility customers to transition into energy partners. However, this shift hinges on one crucial factor: trust.
Discover how Avista Utilities, in partnership with Bidgely, leveraged UtilityAI™ to provide detailed energy insights and personalized recommendations. This strategic move empowered their call center representatives, leading to a remarkable 27% reduction in truck rolls and over 3,000 uses of the CSR Portal in December 2022 alone. Now, these powerful insights are available directly to approximately 300,000 residential and SMB customers through Avista's portal, helping them make smarter energy decisions.
Don't miss out on the full story of this innovative approach—download the snapshot to learn more!
