Bidgely @ ETS23: Designing Customer Programs for Evolving Needs

As customer demands evolve, it's not enough for utilities to meet them in the middle. Utilities must be forward thinking and keep the customer as the focal point as they design new programs. In this session from ETS23, Bidgely and a panel of leading utilities discuss designing programs to facilitate a fulfilling and individualized customer journey.

Featured Speakers:
- Lon Huber, Vice President, Rate Design and Strategic Solutions, Duke Energy
- Vanessa Barbarisi, Director of Utility Transformation, AES
- Jeff Wahl, VP, Strategy & Growth, Bidgely
- Denise Munoz, Director, Strategic Planning & Innovation, ComEd

Moderated By:
- Erin Autin, VP of Content & Thought Leadership Strategy, Zpryme

MORE INFO

LEARN: Get the Playbook: Building a Customer Experience 2.0 Platform
EXPERIENCE: Explore AI-enriched customer journeys in our demo portal
CONNECT: Reach out to our team to discuss your programs
EXPLORE: Download Bidgely's CX 2.0 Platform Solution Brief