Data as the Utility Backbone: Enterprise-wide Utility Analytics

Hear Adam Grant, Manager of DSM Programs at Nevada Energy, share his experience using data across multiple applications to deliver a heightened customer experience and improved program targeting in this on-demand session from Bidgely Engage 2020. NV Energy is a super user of Bidgely applications such as Home Energy Audits, Smart Alerts, Call Center and DSM program planning; they have utilized advanced analytics to give customers a higher level of service. Adam shares what has worked well and what they're excited to work on next.

  • Two-Way Communications
  • Customer Centric Mindset
  • AI Powered HVAC Program
  • DSM Program Pilots
  • Anomaly Detection