IDC: Turning CSRs into Energy Advisors in Utility Call Centers, Sponsored by Bidgely

IDC's research supports utilities across the globe to understand opportunities and challenges to deliver better customer experience. In this latest infobrief, IDC shares some of its research highlights that show how Call Centers remain at the heart of the customer experience and tools they have at their disposal to dramatically increase customer satisfaction.

  • Customer Satisfaction for Utilities Globally
  • Customer Centricity
  • Next Best Actions/Recommendations
  • AI-Powered Customer Engagement