IEI’s September Thought Leaders Speak Out virtual dialogue focused on Advancing Customer Programs and Distribution System Planning. Andrew Barrington, Products & Services Manager at Avista and Abhay Gupta, Founder & CEO of Bidgely sat down to discuss how Avista is leveraging data through its work with Bidgely to:
- Enhance the customer experience and call center performance.
- Support distribution system planning in light of distributed energy resource technologies.
- Increase customer participation in energy efficiency and electric vehicle programs.
The dialogue was moderated by Mary Kipp, President & CEO of Puget Sound Energy.
This was the 15th dialogue in IEI’s Thought Leaders Speak Out: Engaging Customers with Technology series where the role and success of technology in effectively engaging with and delivering solutions to residential customers is explored.
