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How FortisBC Transformed a Program Reset into AI-Driven Excellence
FortisBC saw an opportunity to enhance and expand their Home Energy Reports (HER) program—delivering better customer support and greater operational ...
Exceeding Affordability Goals with AI for Income-Qualified Customers
Utilities are investing in income-qualified programs—but enrollment still lags. The issue isn’t ...
EEI Electric Perspectives: Scaling AI in the Energy Industry
Utilities are being asked to do more with less—amid rapid growth, grid complexity, and rising ...
How APS Lifted CX Scores 7% With Bidgely's High Bill Analyzer
High-bill calls are where customer trust is won or lost. Arizona Public Service (APS) embedded Bidgely's High Bill ...
PacifiCorp and Avista’s AI-Powered Blueprint for Advancing Affordability
Affordability challenges touch every part of the utility, from the customer to the grid. Programs exist, but ...
How APS Turned High-Bill Calls Into Trust-Building Moments, Lifting CX Scores by 7%
High-bill calls are the moments customer trust is won or lost. APS, one of the largest utilities in the Southwest, ...
Exceeding Affordability Goals with AI for Income-Qualified Customers
Utilities are investing in income-qualified programs—but enrollment still lags. The issue isn’t availability. It’s ...
Bidgely CX+ Solution Brief
As rate plans, electrification, and distributed energy resources (DERs) expand, customer experience (CX) complexity is ...
Transforming TOU Adoption
When utilities introduce time-of-use (TOU) rates, customers are often grouped into two categories: those who will ...
Smarter Load, Smarter Spend
When TRC used Bidgely's Analytics Workbench to analyze a utility's decade-old time-based rate program, the findings ...
Bidgely Income Qualified (IQ) Solution Brief
Utilities invest heavily in Income-Qualified (IQ) programs, yet reaching the households that need assistance most ...
From Program Design to Verified Load Shaping with UtilityAI + GenAI
Time-of-Use programs often underperform due to poor customer targeting, misunderstood shiftable load, low enrollment ...
The Energy Advisor Pivot: Succeeding in the age of Volatility, with AI
In this keynote, Nipun Jain explores how utilities can overcome the "Triple Squeeze" of hyper-volatility and new DER ...
Empowering Customer Experience and CSRs with GenAI: Energy Assistant Demo
See how GenAI-powered, appliance-level insights help customers understand high bills while enabling CSRs to resolve ...
Empowering Grid Resilience: Grid Assistant Demo
Pinpoint where load growth, EV adoption, and electrification are driving strain on the grid—so you can take targeted ...
