Knowledge Center

SOLUTION BRIEF

See Every Drop. Shape Better Water Decisions.

Bidgely helps water utilities turn AMI data into behind-the-meter water intelligence that improves customer experience, ...

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WEBINAR

How FortisBC Transformed a Program Reset into AI-Driven Excellence

FortisBC saw an opportunity to enhance and expand their Home Energy Reports (HER) program—delivering better customer ...

SOLUTION BRIEF

UtilityAI Pro: Trusted Utility AI in Your Own Cloud

UtilityAI Pro brings Bidgely's trusted UtilityAI engine into your preferred cloud, giving technology leaders ...

VIDEO

Behind-the-Meter Intelligence: Boosting Revenue, Reducing Churn and Activating Marketplaces

Europe's rapid electrification is creating a complex landscape for energy retailers and DSOs, with winter-peaking, ...

WEBINAR

How Energy Retailers are Using Home Asset Identification to Drive Value

As EVs, heat pumps, solar PV, and home batteries reshape household demand across Europe, retailers that can identify ...

INDUSTRY ANALYSIS

Home Asset Intelligence is Becoming a Core Retail Capability

As EV chargers, heat pumps, solar PV, and home batteries scale across Europe, what sits behind each connection is ...

CASE STUDY

A Southeast U.S. IOU Modernizes CX and DSM Programs With Bidgely

A Southeast U.S. IOU modernized its CX and DSM programs with Bidgely in phases: digital CX widgets first to validate ...

CASE STUDY

Analytics Workbench in Action: Customer Results

Utilities are under pressure to deliver measurable outcomes across affordability, electrification, load flexibility, ...

PODCAST

How Data and AI Are Transforming Customer Engagement

PSEG Long Island's Lou DeBrino and Bidgely's Ted Nielsen join EEI's Electric Perspectives to explore how utilities are ...

DEMO

Resolve High-Bill Calls With IVR-Ready Energy Intelligence

This demo shows an automated support workflow that goes beyond basic bill comparison. The assistant uses weather, ...

DEMO

Integrated Grid Planning Demo

EVs, heat pumps, behind-the-meter solar, and large new loads are reshaping demand faster than legacy planning tools can ...

SOLUTION BRIEF

Edge Intelligence Platform Solution Brief

Utilities face mounting pressure to detect emerging loads like EVs and behind-the-meter solar, and to scale analytics ...

CASE STUDY

How APS Lifted CX Scores 7% With Bidgely's High Bill Analyzer

High-bill calls are where customer trust is won or lost. Arizona Public Service (APS) embedded Bidgely's High Bill ...

WEBINAR

PacifiCorp and Avista’s AI-Powered Blueprint for Advancing Affordability

Affordability challenges touch every part of the utility, from the customer to the grid. Programs exist, but ...

VIDEO

How APS Turned High-Bill Calls Into Trust-Building Moments, Lifting CX Scores by 7%

High-bill calls are the moments customer trust is won or lost. APS, one of the largest utilities in the Southwest, ...

WHITE PAPER

Exceeding Affordability Goals with AI for Income-Qualified Customers

Utilities are investing in income-qualified programs—but enrollment still lags. The issue isn’t availability. It’s ...

SOLUTION BRIEF

Bidgely CX+ Solution Brief

As rate plans, electrification, and distributed energy resources (DERs) expand, customer experience (CX) complexity is ...

VIDEO

Transforming TOU Adoption

When utilities introduce time-of-use (TOU) rates, customers are often grouped into two categories: those who will ...

VIDEO

Smarter Load, Smarter Spend

When TRC used Bidgely's Analytics Workbench to analyze a utility's decade-old time-based rate program, the findings ...

SOLUTION BRIEF

Bidgely Income Qualified (IQ) Solution Brief

Utilities invest heavily in Income-Qualified (IQ) programs, yet reaching the households that need assistance most ...

SOLUTION BRIEF

From Program Design to Verified Load Shaping with UtilityAI + GenAI

Time-of-Use programs often underperform due to poor customer targeting, misunderstood shiftable load, low enrollment ...

VIDEO

The Energy Advisor Pivot: Succeeding in the age of Volatility, with AI

In this keynote, Nipun Jain explores how utilities can overcome the "Triple Squeeze" of hyper-volatility and new DER ...

DEMO

Empowering Customer Experience and CSRs with GenAI: Energy Assistant Demo

See how GenAI-powered, appliance-level insights help customers understand high bills while enabling CSRs to resolve ...

DEMO

Empowering Grid Resilience: Grid Assistant Demo

Pinpoint where load growth, EV adoption, and electrification are driving strain on the grid—so you can take targeted ...

WEBINAR

Recruiting for Grid Impact: Adaptive Targeting That Moves at the Speed of Change

How do modern utilities find and recruit the right customers when load, adoption, and grid conditions are constantly ...

CASE STUDY

Harnessing EV Intelligence for Smarter Load Management

This case study shows how Bidgely supported NV Energy in identifying EV customers targeting high on-peak chargers and ...

VIDEO

An AI Platform Built for the Realities of Modern Utilities

Kartik Moorthy, Chief Growth Officer at Bidgely, outlines the converging pressures reshaping the utility industry—from ...

VIDEO

How NV Energy is Using EV Intelligence to Shape Future Strategy

NV Energy shares how it uses Bidgely’s EV Intelligence and Analytics Workbench to identify high-impact EV customers, ...

DEMO

AWB Heat Pump Targeting

Analyze heating signatures to detect adoption potential and prioritize outreach for heat pump initiatives.

WHITE PAPER

The Vertical AI Imperative

Utilities have made major investments in smart meters, data lakes, and digital infrastructure. Yet too often, those ...

DEMO

AWB Cooling Program Targeting

Focusing engagement on the right customers increases participation and delivers more effective cooling programs.

DEMO

Segmentation for EV TOU Programs

See how utilities can use Analytics Workbench to identify and target the right customers for EV time-of-use programs. ...

DEMO

Personalized Customer Experience

See how behavioral insights power communications that improve satisfaction and build stronger relationships.

DEMO

Affordability Journey

Move beyond census-based targeting to improve affordability program enrollment and outcomes for those who need it most.

DEMO

CSR Console & High Bill Alerts

This demo highlights proactive outreach capabilities and faster resolution workflows for better support.

DEMO

Time-of-Use Program Engagement

Analyze load profiles to increase enrollment, encourage off-peak behavior, and improve overall TOU program performance.

DEMO

Integrated Grid Planning for Future-Ready Systems

Integrated grid planning combines appliance-level data with operational needs to forecast load and optimize capacity.

DEMO

Customer Energy Journey Analytics

Capturing behavior patterns helps utilities tailor communications and improve program relevance.

DEMO

Non-Wires Alternatives (NWA)

Identify constrained locations and high-impact customers to support Non-Wires Alternative strategies and improve ...

VIDEO

What's Next for Utilities and AI:
From Foundation to Full-Scale Transformation

Listen as Bidgely Chief Product Officer Ted Nielsen reflects on a year of rapid progress while outlining what’s next ...

PODCAST

EEI Electric Perspectives:
Scaling AI in the Energy Industry

Utilities are being asked to do more with less—amid rapid growth, grid complexity, and rising customer expectations. In ...

CASE STUDY

Customer Snapshot: Laying the Foundation for Secure, Scalable UtilityAI

A large investor-owned utility in the southwestern U.S. is illustrating how utilities can move from data readiness to ...

WEBINAR

Modernizing DER Programs with Advanced Load Intelligence

Distributed energy resources are growing faster than traditional planning models can keep up. EVs, electrification, and ...

PODCAST

Powering the Future with AI: Preparing the Grid for Rapid Demand Growth

In this EEI podcast, Ameren Illinois President Lenny Singh and Bidgely CEO Abhay Gupta explore how utilities are ...

WEBINAR

CX-Plus in Action: How TEP Is Powering the Next Evolution of Customer Experience

In this webinar featured Tucson Electric Power’s Lori Boyer and Bidgely’s Hannah Courtney, who shared a practical look ...

WEBINAR

Five Steps for Scaling AI Value Across the Utility Enterprise

Listen as Bidgely’s Karthik Moorthy and Infosys’ Srikanth Srinivasan unpack the 5 step playbook CIOs are using to move ...

WEBINAR

From High Bill Calls to High-Value Conversations: How Utilities Elevate Member Experience with Analytics

Listen as Ryan Davies from Central Electric Cooperative and Glenn Hollandsworth from Middle Tennessee Electric join ...

PLAYBOOK

Heat Pump Adoption and Beneficial Electrification

Reducing building emissions through heat pumps is as critical as the EV wave and provides strategies for adoption.

PLAYBOOK

AI-Powered Data Visualization for Grid Planning

Precision tools are essential to predict future load patterns and manage DERs like solar and EVs effectively.

CASE STUDY

Hydro One Gearing Up for the EV Revolution

Hydro One gains insight into who owns an EV, when they are charging, and the load's impact on the distribution network.

WEBINAR

Smarter Grids, Stronger Connections: Using Behind the Meter Intelligence to Drive Efficiency and Engagement

In this webinar, ATCO and Bidgely reveal how appliance-level analytics deliver unprecedented visibility across ...

SOLUTION BRIEF

DER Grid Planning Through Behind-the-Meter Intelligence

Bidgely DER Grid Planning applies patented AI disaggregation to meter data to give utilities true behind-the-meter ...

INDUSTRY ANALYSIS

SEPA Insight Brief: AI for Transportation Electrification

Electric vehicle adoption is rapidly accelerating, creating both challenges and opportunities for utilities. As ...

WEBINAR

From Commodity to Customer Value: Overcoming Retail Churn & Margin Erosion

European retail competition is fierce. See how Bidgely’s appliance-level intelligence, EV detection, and TOU coaching ...

VIDEO

AMI 2.0: Powering Grid Edge Intelligence at Scale

Modern meters identify load imbalances and react to outages in real-time when combined with Bidgely's grid intelligence.

WEBINAR

Keeping the Lights On: A Demand Response Roadmap for 2026 and Beyond

Listen as Maddie Emerson of TRC Companies chats with Bidgely’s Maria Kretzing about how appliance-level insight and ...

WEBINAR

How PNM Is Expanding Customer Choice with Time-of-Day Rates

During the webinar "The Last Mile: How PNM is Leveraging AMI Data for Device-Level Insight and Optimized TOU Rates," ...

CASE STUDY

Nova Scotia Power Boosts Grid with AI

See how to leverage Bidgely's AI for advanced grid and load management to predict demand and ensure reliability.

VIDEO

A Focus on Residential EV Charging Solutions

Bidgely's home-level disaggregation enables utilities to address this dominant load factor and ensure grid stability at ...

VIDEO

Bidgely Engage 2020: The Clean Energy Summit

Explore insights on the shift toward cleaner grids, the application of AI like UtilityAI™, and the importance of ...

VIDEO

Affordable Energy: UtilityAI™ Solutions for Every Customer

Learn how democratizing data fosters goodwill and meets regulatory equity requirements by ensuring every customer ...

VIDEO

Nova Scotia Power Leverages Analytics Workbench to Inform Time-Varying Pricing

In this video, Nova Scotia Power’s lead data scientist, Riley Cook, shows how the utility uses AMI data to build ...

VIDEO

Bidgely’s Evolution from Consumer Engagement to Grid-Side Management

In this video, Bidgely leaders show how UtilityAI has evolved from customer engagement to enabling grid-side ...

VIDEO

Better Data + Better Touchpoints = Better SMB Relationships

PacifiCorp’s Barb Modey describes how Bidgely’s Business Energy Reports transformed Rocky Mountain Power’s SMB customer ...

WEBINAR

Demand-Side Management in Uncertain Times: What Utility Leaders Should Consider As They Plan

In “Demand-Side Management in Uncertain Times”, Shriram Ramanathan explores how utilities can modernize DSM strategies ...

VIDEO

Empower Canada 2025: Bidgely’s Canadian Utility Executive Forum

Explore the agenda for Bidgely’s Canadian executive forum. Leaders discuss how UtilityAI™ addresses specific challenges ...

VIDEO

AI Hyper-Personalization for SMB & Commercial

Explore how Bidgely applies hyper-personalization to SMB and Commercial segments, creating higher engagement and value ...

VIDEO

SoCalGas’ Approach to Mobilizing Gas Customers

Moving customers to act requires more than generic tips. This session shows how SoCalGas combines behavioral principles ...

WEBINAR

How Nova Scotia Power Is Optimizing TOU Rates with Load Shaping Intelligence

In this on-demand roundtable, Lead Data Scientist Riley Cook reveals how his team uses behind-the-meter AMI data to ...

WEBINAR

Earth Week in Focus: Energy Customers are Key to the Energy Transition

This webinar explored how Bidgely’s AI transforms appliance-level energy data into insights that support grid planning. ...

WEBINAR

Building the Grid of the Future Through UtilityAI™ Insights

The webinar explored how Bidgely’s AI transforms household-level energy data into actionable insights to support ...

CASE STUDY

EmPOWER AI Insights Tour February 2025 Key Takeaways

Hear about the early successes, emerging challenges, and the unique policy and market context driving AI adoption ...

VIDEO

Customer Panel Video: Utility Executive Success Stories

Learn how digital transformation strategies and AI can help detect EV load, recruit customers for managed charging, and ...

VIDEO

Bidgely & Itron EmpowerAI Insights

Discover how the Bidgely–Itron partnership unites distributed intelligence and enterprise analytics to modernize grid ...

VIDEO

How Data-Driven Personalization Empowers the Customer Satisfaction Journey at TEP

An Executive discussion on the strategic approach to improving customer experience, through a comprehensive journey ...

DEMO

Energy Data is the New Oil: Bidgely AI Utility Demo

The platform refines raw data into actionable intelligence that powers engagement, theft detection, and grid planning.

VIDEO

Bidgely Empower AI: Innovation Meets Utility Leadership

The recap focuses on aligning executive vision with practical AI applications to achieve digital transformation and ...

WEBINAR

Boost TOU Rate Adoption: Identify, Engage, and Coach Customers for Optimal Load Shifting and Savings

This virtual roundtable explored how Bidgely's AI-enabled technology empowered utilities to excel with Time of Use ...

VIDEO

Disaggregation as a Service (DaaS): Empowering the Energy Ecosystem

Unlock the value of AMI data for partners and internal teams. DaaS lets you embed disaggregated usage insights into ...

WEBINAR

Empowering Utilities with GenAI: A Guide to Enhanced CX and Grid Management

See how leading utilities are applying Generative AI to real operational workflows across customer experience and grid ...

VIDEO

Customer Panel Video: Utility Executive Success Stories

Utility partners share best practices and real-world results from technology deployments focusing on the ROI of AI.

DEMO

EV Analytics Demo: Propensity Modeling and Grid Impact

See how utilities predict adoption rates and identify high-impact locations with load forecasting and grid impact ...

VIDEO

Empower 2024 Recap: Bidgely’s Annual Utility AI Conference

Explore a summary of the key announcements, executive panels, and strategic takeaways on Generative AI, ...

PODCAST

How NV Energy Is Taking a Smarter, Holistic Approach to the Grid of the Future

By understanding how and when customers use energy, NV Energy shifts demand to AM hours, delaying the need for ...

VIDEO

Bidgely GenAI: Creating Simplicity From Utility Data

Bidgely’s GenAI transforms complex data signals into intuitive, conversational insights that simplify analytics and ...

DEMO

Heating DR Program: AI-Powered Demand Response

Advanced analytics and AI enhance customer comfort and grid resilience through targeted demand shifts and energy‑saving ...

DEMO

Heating Electrification Program: Targeted Customer Engagement

Strategically electrify heating by identifying candidates for fuel switching and deploying journeys that make the ...

DEMO

Heating Degradation: Predictive Appliance Failure Detection

Bidgely UtilityAI™ analyzes disaggregated data to detect changes in efficiency, allowing utilities to proactively ...

DEMO

Heat Pump Adoption Program: AI-Powered Customer Targeting

Identify high-potential heat pump candidates and guides them through awareness and conversion with targeted marketing.

ARTICLE

Customer Experience (CX) Scorecard

Use this scorecard to evaluate the impact of personalization and AI on satisfaction, trust, and program participation.

VIDEO

What Works and What's Next: Innovation in Residential Energy Efficiency & CX

Learn how insights on using behavioral energy efficiency tools and data-driven engagement can improve residential ...

WHITE PAPER

State of AI in the Utility Industry Survey Report

The report highlights how AI accelerates innovation, enabling use cases like managing EV loads, improving forecasts, ...

WEBINAR

Bridging the Gap: Seamless MDM and Data Lake Integration

This session illuminated the seamless integration of Bidgely's AI solutions, including Analytics Workbench (AWB) and ...

CASE STUDY

EmPOWER AI 2024 Annual Conference Agenda

Explore the schedule for keynotes, sessions on AI innovation, and the Catalyst Spokane sustainable development tour.

VIDEO

The Role of Energy GPT in the Utility Industry: From Fiction to Reality

Understand the impact of Large Language Models (LLMs) on the sector, outlining how Bidgely-style AI integrates these ...

WHITE PAPER

Personalized Time-of-Use Rate Recommendation Tool

The tool helps customers compare their current rate with available alternatives, surfacing estimated savings based on ...

PODCAST

How Avista Is Modernizing Grid Management with Analytics Workbench & UtilityAI

Avista discusses how its partnership with Bidgely is transforming energy management through AI—helping troubleshoot ...

WEBINAR

Data-Driven Partnerships: Elevating Utility Operations with DaaS

This insightful 30-minute "office hours" style webinar, part of the June Partner Ecosystem Series, explored the ...

VIDEO

Avista ROI: Data Analytics Investment Success

This ROI analysis details Avista's measurable success from investing in a data analytics platform. Learn how UtilityAI™ ...

WEBINAR

Driving Success: Crafting Resilient EV Strategies

This engaging webinar explored the ever-evolving landscape of electric vehicle (EV) strategies. As Benjamin Franklin ...

VIDEO

Partnering with Bidgely for Utility IT Success

Highlights the benefits of partnering with Bidgely to augment IT capabilities, integrate data sources, and enable agile ...

VIDEO

Utility Shift: From Operational Tech to Customer-Centric EV Flexibility

Analyzes the pivot toward using customer data and advanced AI to drive utility decisions and offer value-added services.

VIDEO

Data-Driven Decisions: Cloud and Grid-Edge Analytics

Bidgely provides a cohesive framework where cloud insights inform real‑time decisions at the grid edge, enabling ...

DEMO

AI In Action: A Deep Dive Into Bidgely's Demo Portal

See how the platform addresses key utility pain points—from high-bill calls and EV adoption to targeted DSM—providing a ...

VIDEO

PSEG Long Island: Optimizing Time-of-Day Rates with AI

PSEG Long Island leveraged Bidgely’s personalization engine to send 250,000+ customized rate comparison emails, ...

VIDEO

Future Ready: Electrification & CX Trends

Rapid DER growth and rising expectations demand more than modeled estimates. See how UtilityAI™ delivers ...

VIDEO

Secrets of SMB Success: Rocky Mountain Power's Approach

RMP uses appliance-level SMB insights to tailor outreach, improve satisfaction, and drive program participation in the ...

VIDEO

Seize the Data: Optimizing Grid & Customer Programs

Learn how utilities can use AI and disaggregation to coordinate customer programs with grid needs, improving both ...

SOLUTION BRIEF

Empowering Smart Energy Decisions with UtilityAI™

Bidgely pioneers the use of AI to deliver appliance-level insights, enabling hyper-personalized engagement, boosting ...

CASE STUDY

EV Preparedness Starts With EV Intelligence

By targeting customers with the right fuel type and home profile, utilities can accelerate beneficial electrification ...

WEBINAR

Empowering Utilities - Ensuring Privacy and Security in EV Telematics Programs with Bidgely & Smartcar

This fireside chat between Smartcar CEO, Sahas Katta, and Bidgely GM of Electric Vehicles & Analytics, Maria ...

WEBINAR

Bidgely AI, GPT, and the Utility of the Future Webinar

The utility industry is under tremendous pressure due to changing customer expectations and the increasing adoption of ...

SOLUTION BRIEF

EV Intelligence: Unlock Smart Meter Data Value

AI differentiates Level 1 and Level 2 chargers and maps geographic charging patterns to build 8760-hour load curves.

WEBINAR

Bidgely Heat Pump Powerplay Webinar: On-Demand

Tune into this on-demand recording of our webinar, "Heat Pump Powerplay", where we'll unveil Bidgely's AI-driven ...

SOLUTION BRIEF

NISC & Bidgely: Powerful Utility Partnership

Discover how NISC and Bidgely provide cooperatives with a unified solution for managing member engagement, energy ...

CASE STUDY

EV Preparedness Starts With EV Intelligence

EV Intelligence provides crucial detection lead time by identifying EV owners, charging times, and how load maps to ...

INDUSTRY ANALYSIS

Bidgely Recognized as a Leader in Guidehouse Insights Customer Engagement & Experience Analytics Leaderboard

This Guidehouse Insights Leaderboard evaluates leading customer engagement and experience analytics providers based on ...

WEBINAR

EV Myth-Busting Webinar: On-Demand

Do you know who has an EV, when they charge, or how they charge? This session explored why this information is crucial ...

CASE STUDY

Avista Leverages Utility AI for Grid and Customer Excellence

Avista uses the Analytics Workbench to gain deep insights into household energy use, enabling efficient EV detection ...

WHITE PAPER

Behind-the-Meter Intelligence for Clean Energy

Appliance-level data is essential for guiding actions and investments toward a reliable, equitable, and carbon-free ...

WHITE PAPER

Solar Energy Disaggregation Using Consumption Data

Introduces an algorithm using whole-house signals to accurately forecast solar production for better demand planning.

VIDEO

Bidgely Engage Episode 7: Insights from the EVX Conference

Take a look at the evolution of the EV market and how Bidgely’s EV Solution addresses trends with precise customer ...

CASE STUDY

Utility AI Executive Innovation Collaborative

Platform for utility executives to collaborate on customer-centric AI strategies for grid resilience, evolving ...

SOLUTION BRIEF

Rate Marketing: Personalize Engagement

Use usage, cost, and propensity insights to power targeted rate offers and clear bill‑impact explanations that keep ...

SOLUTION BRIEF

Rate Design & Analytics: Bidgely + GridX

Learn how the Bidgely + GridX partnership empowers utilities to design forward-looking rate structures that encourage ...

SOLUTION BRIEF

Advanced Rate Comparison and What-If Scenario Tools

Combine appliance-level usage with cost modeling to enable customers to compare rates and test scenarios such as EV ...

SOLUTION BRIEF

Customer Journeys: Connect Energy Value

Transform the utility customer journey by mapping every interaction—from rate education to EV engagement—back to ...

WEBINAR

Future Ready Energy Insights: Electric Vehicle Disaggregation

Bidgely has long been recognized as the trailblazer of energy disaggregation, having pioneered the science and spent ...

VIDEO

AEIC Interview: How Data is Key to Pre-Planning for EV & PV (UK)

Learn about challenges in managing rapid growth of EV and PV adoption, outlining how AI-powered load disaggregation ...

VIDEO

Unlocking UK EV & PV Potential for Zero Carbon

Addresses challenges in managing EV and PV adoption, outlining how AI-powered load forecasting optimizes grid ...

VIDEO

Engage Episode 6: Featuring San Diego Gas & Electric

Hear how SDG&E leverages data to manage high DER penetration, enhance customer engagement, and create a resilient ...

INDUSTRY ANALYSIS

AI-Powered HERs for Energy Efficiency

AI-Powered HERs evolve beyond simple comparisons. Discover how using granular data creates highly effective behavioral ...

WHITE PAPER

Empowering Utilities with True Disaggregation

Learn what disaggregation is, what makes Bidgely's approach unique, and the depth of appliance-level itemization ...

VIDEO

Bidgely Grid Explainer: Keep Your Grid Cool When It’s Hotter Than Ever

Leverage real-time disaggregation to identify residential loads and target customers for behavioral demand response to ...

WHITE PAPER

Next Gen Behavioral Energy Efficiency

Bidgely is a strategic partner for modernizing customer experience, DSM, and grid planning with a single intelligence ...

CASE STUDY

Electric Ireland and Bidgely Maximize Customer Data Value

Learn about Electric Ireland's rollout of 1.3 million smart meters and how Bidgely delivers usage itemization, energy ...

VIDEO

AI-Powered Load Forecasting for DER Integration

UtilityAI™ provides data-driven load forecasting using machine learning to capture detailed patterns and support ...

PLAYBOOK

AI-Powered Data Analytics 8760 Playbook

Explore how full‑year, hourly analytics reveal seasonal patterns that help design better rates and prioritize grid ...

VIDEO

DistribuTECH Panel: Customer and Grid (SCE & Bidgely)

SCE and Bidgely discuss bringing grid operations and customer experience closer together using shared data, analytics, ...

VIDEO

Building a Future-Ready Grid with Intelligent, Data-Driven Tools

Identify how resources affect specific feeders, allowing utilities to plan based on actual customer behavior.

WHITE PAPER

Grid and Customer Convergence for Transformation

Find out why a shift toward customer-centric data is central to grid planning and business transformation.

VIDEO

Unlocking Smart Meter Value and Trust in the Austrian Market

Learn strategies for adhering to strict regulations while providing personalized insights.

VIDEO

Bidgely UtilityAI™ Executive Innovation Collaborative Overview

This discussion covers charting the future of the industry, discussing UtilityAI™'s role in decarbonization, grid ...

VIDEO

From Data Complexity to Decision Advantage: A Utility Roadmap

By pulling smart meter data to build individual load profiles, utilities gain real-time visibility into load flows, ...

VIDEO

How SMUD Is Pursuing a Bold Path to a Zero-Carbon Future

Paul discusses the need for ambitious leadership and direct community engagement to explain why electrification is ...

VIDEO

SMUD's Zero Carbon Strategy: Lora Anguay at UEIC

Lora covers the critical role of data, customer engagement, and advanced AI-powered analytics in managing DERs and ...

VIDEO

SMUD CIO Suresh Kotha's Digital Transformation Playbook

Suresh shares insights focus on the necessity of cloud adoption and leveraging advanced AI solutions to modernize ...

VIDEO

Five Proven Strategies Utilities Use to Accelerate Clean Energy Transition

Utilities must embrace solar and batteries as distributed resources, creating a win-win for load balancing and customer ...

VIDEO

SRP Telecom & Grid Insights: Chris Campbell at UEIC

Chris discusses the modern challenges and data-driven strategies for optimizing utility networks with granular, ...

VIDEO

Unlock Hidden Distribution Grid Capacity with UtilityAI™

Larry shares why identifying when and how customers charge can turn EVs into an informed resource and hit peak demand ...

VIDEO

DLC Grid Modernization: Elizabeth Cook at UEIC

Discover why utility analytics can help build a resilient, modern energy infrastructure.

VIDEO

Pacificorp CX & Innovation: William Comeau at UEIC

Focuses on implementing next-gen CX strategies and the crucial role AI plays in meeting evolving customer expectations.

WEBINAR

Turn AMI Data into Personalized, High-Impact Campaigns

Transform AMI readings into actionable insights to create the right messages for the right customers at the right time.

VIDEO

EV Behavioral Nudges Drive Managed Charging Opt-Ins

Duquesne Light Company shares how behavioral AI strategy moves customers beyond basic enrollment to active ...

VIDEO

SoCalGas: Mobilizing Gas Customers from Awareness to Action

SoCalGas leverages gas appliance disaggregation to deliver highly personalized insights that prompt specific ...

VIDEO

Future Ready Insights: Data-Driven Engagement to Maximize TOU Opt-In and Minimize Opt-Out

See how disaggregation and rate comparison work together to set expectations and keep customers confident in their TOU ...

VIDEO

Behind-the-Meter AI for Superior Utility CX Platform

Move beyond basic billing data to offer deep, appliance-level insights that proactively address pain points and build ...

VIDEO

Better Data and AI Improve SMB Customer Touchpoints

See how to Analyze meter data to create detailed SMB load profiles, moving beyond generalized outreach to ...

VIDEO

Bidgely UtilityAI™ Demo for SMB & C&I Customers

Introduction to the demo environment for SMB and C&I segments, highlighting actionable energy intelligence.

ARTICLE

Electric Vehicle Analytics: The Future is Now

See how analytics deliver personalized alerts and support TOU rate design and EV load management.

SOLUTION BRIEF

EV Active Managed Charging with Telematics

This turn-key solution includes EV Detection & Targeting, Passive Managed Charging, and EV Grid Analytics.

VIDEO

Unlocking Utility Demand Flexibility with Bidgely UtilityAI™

Analyze granular energy data to identify optimal load-shifting opportunities and engage customers effectively for ...

VIDEO

Con Edison Clean Energy Gold Standard Q&A with Smart Energy Decisions

Hear about the foundational role AI plays in driving customer engagement, managing DERs, and achieving clean energy ...

VIDEO

Bidgely Engage: Puget Sound Energy & SECC Collaboration

Hear how personalization and segmentation are critical for building trust and navigating the energy transition.

ARTICLE

Unleashing the Power of Disaggregation for TOU

Hear how AMI enables disaggregation with TOU, determining when customers charge EVs to support more effective, ...

WEBINAR

Two Sides to Every Meter: Engaging Customers to Build a Flexible Grid for the Future

In this Utility Dive webinar, Bidgely Strategy & Growth Lead Pauline Marcou and Senior Manager of Strategy & ...

VIDEO

Austin Energy EV Champions & Bidgely AI Solutions

Leverage UtilityAI™ to target, enroll, and manage EV loads effectively, reducing peak stress and aligning operations ...

SOLUTION BRIEF

Flex Demand: TOU Engagement Solution Brief

Read how TOU rates are evolving due to DERs, necessitating hyper-personalized engagement to optimize load shifting.

PLAYBOOK

TOU Rate Implementation with AMI Data Success

Read how utilities can achieve successful TOU rate implementation by segmenting customer load profiles.

VIDEO

Energy Intelligence Boosts Utility Tech Stack

Integrating seamlessly from billing to CRM, providing high-fidelity insights that power better decision-making.

WHITE PAPER

UtilityAI™ Platform: AI for Energy Utilities

The UtilityAI™ Platform unifies customer and grid data to support planning, load management, and engagement.

VIDEO

Distributed Intelligence Revolutionizes Grid Efficiency

Bidgely's AI harnesses smart meter data for real-time decision-making, enhancing grid reliability and operational ...

VIDEO

Data-Driven Engagement Maximizes TOU Opt-In and Retention

Essential for successful TOU programs, using disaggregation to personalize savings and provide targeted communication ...

SOLUTION BRIEF

Next-Generation Customer Engagement Platform

Showcases a customer experience platform powered by energy intelligence, including appliance-level usage and ...

CASE STUDY

Duke Energy EV Behavioral Demand Flexibility Pilot (PARK & PLUG)

Shows the use of the Analytics Workbench to analyze 40,597 accounts for EV load shifting to reduce peak demand.

CASE STUDY

EV Load Shift Case Study: US IOU Program

Showcase the use of the Analytics Workbench for EV ownership detection and behavioral load shift for a Southeast US IOU.

CASE STUDY

NISC and Bidgely Partnership: Digital Transformation for Coop Members

Learn why our partnership with SmartHub was an upgrade that has delivered detailed usage breakdowns and personalized ...

VIDEO

CX-Driven EV Momentum: Savings, TOU Rates, Proactive Alerts

Bidgely's solution uses personalization to communicate electrification value, proactively alerting customers to savings ...

PLAYBOOK

A Playbook for Building a Customer Experience Platform

See how a CX 2.0 platform, powered by a single customer data foundation, enables personalized digital experiences that ...

VIDEO

Analytics Workbench: HVAC & Smart Thermostat Targeting

Utilities are rising to the challenge of climate change. Leaders, like Larry Bekkedahl, Senior VP of Advanced Energy ...

VIDEO

Disaggregation-as-a-Service (DaaS) for Energy Ecosystem Players

Empower the energy ecosystem with appliance-level intelligence via API, fueling better decisions for third-party ...

VIDEO

Bidgely Engage: AVANGRID's On-Demand AI Solutions

Listen in as AVANGRID shares insights on using UtilityAI™ to improve forecasting, DER planning, and customer engagement ...

CASE STUDY

UtilityAI™ Success: Metrics & Clear ROI

Explore KPIs for customer satisfaction, energy efficiency, and grid planning that demonstrate tangible business value.

VIDEO

AI Drives Heat Pump Adoption: Identify, Engage, and Measure

The "Identify, Engage, Inspire" framework ensures successful beneficial electrification and high-conversion heat pump ...

VIDEO

Cut Infrastructure Costs with Data-Driven Grid Modernization

Precise load forecasting based on disaggregated data avoids unnecessary upgrades by identifying the true source of peak ...

VIDEO

Heat Pump and Home Electrification Solution Overview

Uses AI to identify customer propensity, personalize communications, and forecast the load impact of mass heat pump ...

SOLUTION BRIEF

Heat Pump Electrification Solution Brief

Emphasizes that transitioning heating and cooling systems to efficient electric heat pumps is a massive opportunity for ...

DEMO

Analytics Workbench: Heat Demand Shift Segmentation

Details how to identify customers with flexible heating load to design programs that protect winter reliability and ...

ARTICLE

Guidehouse: The Power of AI & Energy

Evaluates the state of AI and energy management, highlighting the impact of platforms like UtilityAI™ in improving ...

VIDEO

New Italian Revenue: Winning Customer Trust with Bidgely

Discover strategies for leveraging AI insights to launch and monetize new services and generate new revenue.

VIDEO

Bidgely Engage 2019: Conference Highlights and Learnings

Reviews the state of AI in the utility sector, focusing on early successes in personalization and evolving customer ...

SOLUTION BRIEF

Gas Utility Solutions with Utility AI Platform

Disaggregates gas usage into end uses like space heating to enable hyper-personalized experiences and better planning ...

CASE STUDY

SoCalGas Case Study: Delivering Energy Efficiency

SoCalGas's UtilityAI™™ deployment exceeded savings goals, saving 565K therms and accelerating program performance while ...

VIDEO

SoCalGas Case Study: Driving Efficiency with Gas Analytics

Learn how SoCalGas uses appliance-level gas insights to move beyond generic outreach, improving program participation ...

WHITE PAPER

Energy Theft Detection Technical Brief by R&D Team

Highlights the use of 15-min/30-min data to uncover hidden anomalies and lifestyle patterns.

VIDEO

Bidgely AI: Energy Theft Detection at a Glance

Highlights how the platform analyzes consumption patterns to accurately identify NTL, reduce utility costs, and drive ...

PLAYBOOK

Identifying and Eliminating Energy Theft Losses

Promotes AI-powered analytics as a solution to accurately pinpoint bad actors and protect revenue.

SOLUTION BRIEF

AI-Powered Energy Theft Detection Solution

AI unlocks data to move beyond high-level analysis to actionable, customer-level insights that reduce non-technical ...

VIDEO

Managing the EV Revolution with Bidgely UtilityAI™

Crucial data allows utilities to identify bad actors and recover revenue without compromising customer relationships.

PLAYBOOK

Distributed Energy Resources Revolution Playbook

Stresses that widespread adoption of solar and EVs requires utilities to plan proactively for grid integration to ...

VIDEO

Canary Media: Bidgely Converts Customers to Energy Stakeholders

Discusses how hyper-personalized engagement turns passive consumers into active participants in the clean energy ...

VIDEO

Essential EV Managed Charging with Bidgely Energy Intelligence

UtilityAI™ provides essential tools for EV managed charging, leveraging disaggregation to understand charging patterns.

VIDEO

Bidgely's Evolution: Engagement to Grid Management & Grid4C Acquisition

The integration of Grid4C's grid-edge analytics enables utilities to use the same data for customer engagement and ...

VIDEO

Bidgely Engage Episode 3: Avangrid Preview and Clean Energy Discussion

Focuses on how Avangrid uses data intelligence to manage their diverse portfolio, improve customer experience, and ...

CASE STUDY

AI Bill Drives Customer Satisfaction & Retention

Sorgenia launched the "Bollette Smart" experience to provide clear bill insights and proactive advice that improved ...

CASE STUDY

Bidgely AI: Bottom-Up Grid Planning and Optimization

Uses appliance disaggregation to build accurate load profiles, helping utilities identify true peaks and prevent ...

VIDEO

Future-Ready Insights: Customer 360 + Grid 360 = UtilityAI™ 720

Utilities can use the same appliance-level data to drive customer engagement and optimize grid operations ...

VIDEO

Bidgely Voice Assistant Featuring Google Voice

The discussion covers how data-driven insights are helping utilities build a more resilient grid and improve customer ...

VIDEO

Bidgely Launchpad Tool: Rapid Customer Engagement

Launchpad reduces the time and complexity of launching customer journeys, using UtilityAI™ insights for swift and ...

VIDEO

DSM Marketer's Playbook for Grid Decarbonization

Dicover a framework for designing programs that reduce emissions, improve cost‑effectiveness, and engage customers ...

VIDEO

AI to Fight Electricity Loss: VSE Session

Outlines VSE’s strategy for using AMI data and anomaly detection to minimize electricity theft and protect revenue.

WHITE PAPER

SMB Disaggregation and Insights Technical Brief

Addresses how Bidgely's sensor-less model enables utilities to realize efficiency savings from the diverse SMB segment.

VIDEO

EV Workshop Intro: Get Shift Done with Bidgely AI

Sets the stage for a practical workshop on managing EV load, highlighting the role of AI in influencing customer ...

VIDEO

Four Phases to Scale Utility Electrification

This granular view is essential for forecasting electrification impacts and optimizing transformer loading.

VIDEO

Near Real-Time Data Analytics for Big Utility Improvements

Bidgely's UtilityAI™ identifies localized load patterns, enabling targeted demand response that alleviates congestion.

VIDEO

J.D. Power’s John Hazen: CX and Utility Engagement Insights

Explains why proactive, personalized experiences are vital for improving satisfaction scores and building trust.

VIDEO

Bidgely Workbench: EU EV Analysis and Targeting

Learn how utilities are using data to navigate the EV transition, from grid planning to customer engagement.

VIDEO

Bidgely Workbench: EU EV Analysis and Targeting

Focuses on applying the Workbench to the unique challenges of EV adoption in the European utility market.

CASE STUDY

Rocky Mountain Power AI-Powered HER Success

The iHER program for non-smart-meter customers achieved 41 GWh of savings and delivered 25% lower costs compared to ...

PLAYBOOK

Decarbonizing the Grid: A DSM Marketer's Playbook

Emphasizes the role of data science in designing DSM portfolios that deliver deeper savings and support electrification.

VIDEO

Duke Energy: Innovative Rate Design & Net-Zero Strategy

Learn how personalization helps customers understand new rates and how the utility measures load shift impact to ensure ...

INFOGRAPHIC

Non-Wires Solutions: Grid Flexibility

Illustrates how combining NWS with deep customer intelligence can defer investments and improve grid flexibility for ...

VIDEO

EV Workshop Intro: Get Shift Done with Bidgely AI

Sets the stage for a practical workshop on managing EV load, highlighting the role of AI in influencing customer ...

VIDEO

Launchpad Tool: Rapid Engagement Customization

Details how Launchpad's self-service interface empowers teams to quickly design and iterate high-impact journeys using ...

PLAYBOOK

Utility AI Executive Innovation Collaborative Toolkit

A compendium of documents providing strategic guidance on EV adoption and leveraging load disaggregation for grid ...

VIDEO

Bidgely Marketplace for Electric & Gas Utilities

Details a marketplace solution for electric and natural gas customers, leveraging disaggregation data to drive ...

VIDEO

Bidgely Engage: Seattle City Light and EPRI AI Insights

Share perspectives on deploying machine learning to enhance customer programs and support decarbonization commitments.

VIDEO

Building Resiliency: UtilityAI™ Across DSM, CX, EV, T&D, and DER

The platform ensures a coordinated response to grid events by informing DSM targeting, empowering call centers, and ...

DEMO

Analytics Workbench: Cooling Demand Shift Segmentation

Details how to identify and segment relevant customers for cooling load shifting, helping utilities design effective ...

ARTICLE

HVAC Type and Fuel Classification with AMI Data

Identifying HVAC type and fuel source is critical for hyper-targeted programs, improved DSM goals, and non-intrusive ...

PLAYBOOK

Electric Vehicle Adoption Playbook: Four Phases

Details the phases: Awareness, Detection, Passive Managed Charging, and Active Managed Charging.

ARTICLE

UtilityAI™ Lead Generation for Energy Retailers

Bidgely's UtilityAI™ helps energy retailers in competitive markets prove value and diversify revenue by targeting ...

VIDEO

AI to Fight Electricity Loss: Q&A VSE

The session focuses on machine learning models and data requirements for detecting theft and safeguarding utility ...

ARTICLE

AI-Powered Smart Alerts: Dynamic Customer Engagement

Deliver timely, personalized engagement that drives energy savings and program participation by reaching customers at ...

ARTICLE

Decarbonization: Six Utility Strategies

Outlines how leveraging AI, customer-level data, and flexible loads can align operational reliability, policy ...

VIDEO

Data-Driven Engagement to Drive Heat Pump Adoption & Electrification

Bidgely's AI uses disaggregation to demonstrate projected savings, delivering a hyper-personalized value proposition ...

WHITE PAPER

AMI-Driven Insights Report: Unlocking Data Value

Details five key use cases for analyzing ubiquitous meter data to help customers take informed action and support ...

SOLUTION BRIEF

Analytics Workbench for Enterprise Analytics

Automate reporting and visualization to move beyond manual load research. Bidgely’s UtilityAI™™ Analytics Workbench ...

VIDEO

Bidgely Home Energy Reports 2.0 Webinar

Explores how next-generation, behavioral HERs uplift customer experience and energy savings while supporting equitable ...

VIDEO

Next Generation Home Energy Reports with Bidgely AI

A guide to upgrading traditional HERs, explaining how UtilityAI™ reimagines HER 2.0 to improve customer outcomes, ...

VIDEO

Building Resilient DSM in the COVID-19 Era

Addresses the impact of shifting load behaviors and shows how AMI-driven insights help utilities recalibrate DSM ...

VIDEO

Future Ready: Analysis of Current Energy Industry Trends

Bidgely argues that UtilityAI™ and appliance-level disaggregation are indispensable for navigating the EV transition ...

SHORT BRIEF

AI-Driven Energy Insights for Small Businesses

Highlights how AI-driven insights for Business Energy Management (BEM) give utilities a robust tool to support business ...

VIDEO

Driving a Consumer-Centric EV Strategy: Barriers & Unknowns

Provides a balanced view of EV program design, emphasizing the need to mitigate customer friction with personalized ...

VIDEO

Unlocking Smart Meter Value and Trust in the Austrian Market

Focuses on using disaggregation to provide transparent, personalized insights that unlock the value of data and win ...

SOLUTION BRIEF

Next-Gen Home Energy Reports Solution Brief

New HERs use disaggregation to deliver appliance-specific insights, tailored tips, and inclusive messaging that drive ...

VIDEO

EV Adoption Accelerates: Utility AI Must Keep Pace

Urges utilities to invest now in detection, forecasting, and customer engagement tools like UtilityAI™ to avoid being ...

VIDEO

Consumer Data: Key to Overcoming Today's Energy Challenges

Appliance-level data allows utilities to precisely forecast load, target high-impact customers, and design equitable ...

WEBINAR

EMACS WEBINAR SERIES: Achieving Behavioral Energy Efficiency at Scale

In this webinar, learn how gas utilities SoCalGas and Columbia Gas of Ohio have successfully deployed residential ...

VIDEO

Bidgely: Making Complex Energy Choices Easy for Everyone

Outlines Bidgely’s philosophy of reducing customer friction, empowering customers to confidently make smart energy ...

WHITE PAPER

True Disaggregation: Why It Matters Now

Learn how non-intrusive load monitoring (NILM) at the device level is the foundation for effective customer engagement ...

VIDEO

Five Principles for Improving Utility Customer Relationships

The guide outlines a framework centered on transparency and personalization, using Bidgely solutions to provide clear ...

CASE STUDY

NV Energy’s Success with UtilityAI™ Platform

Learn how NV Energy leverages AI-powered insights to design DSM programs that are efficient, cost-effective, and ...

VIDEO

Grid Resiliency with Analytics Instead of Costly Infrastructure

UtilityAI™ powers this process ensuring a smooth, grid-friendly transition to mass EV adoption.

INDUSTRY ANALYSIS

Guidehouse Leaderboard: Home Energy Management

The 1Q 2021 report evaluates how HEM solutions help lower energy usage and costs, reduce emissions, and provide grid ...

ARTICLE

Guidehouse Leaderboard for AI Vendors in DER

Assesses solution providers on grid management, demand side management, and customer-centric use cases, positioning ...

INDUSTRY ANALYSIS

Guidehouse Insights: AI for DER Integration

In-depth look at key industry trends and applications of AI for DER integration across grid management and ...

VIDEO

Five Tips for a Successful Utility Decarbonization Strategy

Learn how UtilityAI™ enables utilities to accurately identify homes for beneficial electrification, manage EV load ...

VIDEO

AI-Powered Grid Planning at the Home Appliance Level

AI-powered disaggregation provides planners with highly accurate inputs for grid models that support better asset ...

VIDEO

Hydro One Leverages Data for Non-Wires Alternatives

Uses granular load disaggregation to pinpoint areas where demand-side solutions can alleviate grid stress and defer ...

VIDEO

Bidgely Analytics Workbench: EV Analysis & Targeting

Learn to perform sophisticated segmentation, identify candidates for managed charging, and execute precise targeting ...

ARTICLE

Enterprise Analytics for Grid Management

Details how disaggregation offers high-accuracy detection of solar and EV charging loads, feeding ADMS, DERMS, and ...

VIDEO

Analytics for Customer Engagement and Decarbonization

Deliver targeted, actionable advice that helps customers save money while supporting environmental targets without ...

VIDEO

UtilityAI™: Building Inclusive, Affordable, Effective Solutions

Explains how appliance‑level insights support equitable outcomes by tailoring programs and support to customers with ...

ARTICLE

Engaging Low-to-Moderate Income Customers

Data-driven targeting is essential to help customers with high energy burdens benefit from electrification and ...

VIDEO

Bidgely Future-Proofing EVs: Engage 2021 Session

Highlights how Bidgely’s EV Solution provides predictive analytics to model load growth and design equitable rates for ...

VIDEO

Bidgely Analytics Workbench: A Core Product Demo

See how the tool democratizes access to appliance-level intelligence, enabling non-technical users to create custom ...

WHITE PAPER

Designing Cost-Effective EV Load Shift Programs

With millions of EVs hitting the grid, utilities need precise targeting to manage charging loads while maintaining grid ...

CASE STUDY

Advanced Rate Design with Analytics Case Study

Focuses on how analytics provide essential input to rate design, helping NHEC identify value in AMI data beyond simple ...

SOLUTION BRIEF

Bidgely's AI-Powered EV Solution: Four Phases

The four phases—Awareness, Detection, Load Shifting, and Managed Charging—address the value opportunity of EV charging ...

VIDEO

Highlights: Becoming a Digital Utility (DistribuTECH Plus)

Distills lessons emphasizing that modern utilities must be stakeholder-led and integrated, requiring cohesive digital ...

VIDEO

Unlocking Value for Gas & Dual Fuel Utilities

Focuses on unique challenges of gas utilities, demonstrating how the platform delivers personalized consumption ...

INFOGRAPHIC

HER 2.0: Reimagine Home Energy Reports

Highlights the impact of next-generation HERs, showing how personalized, appliance‑level insights drive higher ...

VIDEO

Designing Cost-Effective, Scalable EV Load Management

Bidgely’s EV Solution uses analytics to identify high-impact EV owners and engage them with personalized managed ...

VIDEO

Bidgely Utility Console: Key Performance Metrics

Details the analytics dashboard showcasing metrics including customer engagement rates and verified energy savings.

ARTICLE

EEI Publication: AI's Role in Utilities

Essential reading for executives navigating the energy transition, covering AI, disaggregation, and the future of ...

VIDEO

EV Load Management: Targeted Charging with Bidgely AI

Bidgely's process uses smart meter data to target EV owners with personalized offers, ensuring grid stability and ...

VIDEO

UtilityAI™ In-Depth: Bidgely - Itron Partnership Equips Utilities to Optimize AMI Data

Explains how the combined strengths enable utilities to unlock new value from AMI deployments through edge intelligence ...