Bidgely CARE

AI-Powered Call Center Solution for an Elevated Customer Experience

Reduce
Cost-to-Serve

Faster call resolution by equipping CSRs with actionable insights

Fewer escalations and truck rolls through remote audits and appliance-level disaggregation

Increase
Customer Satisfaction

Empower CSRs to deliver personalized insights and recommendations

Strengthen customer confidence through tailored offerings, rebates and incentives

Drive
Strategic Goals

Maximize ROI by enrolling the right customers in the right programs, products and tariff plans

Drive utility marketplace adoption through highly targeted campaigns, tips and recommendations

BIDGELY CARE

AI-Powered Call Center Solution for an Elevated Customer Experience

CUSTOMER BILL
ANALYZER

Quickly analyze
high bill calls

ACTION
ADVISOR

Recommend next
best action

REMOTE
AUDIT

Complete a customer's
home energy audit

ENGAGEMENT
VIEW

Co-Browse and view
Customer Notifications

Empower CSRs with appliance-level energy usage on each utility customer

Recommendations engine to leverage each engagement opportunity with customers

Leverage customers calls to engage and enroll customers in programs aligned for their energy objectives
Provides truly personalized recommendations to customers given their:

Enables CSR's to drive remote energy audits

Remote Audit gives CSRs the ability to guide and understand what and where in the home they can make adjustments
Pre-filled with usage data insights, the Remote Audit captures additional valuable data points without creating friction

Allows CSRs to see each and every Touchpoint in a Customer's Engagement Journey

Reporting can be aggregated to all customers for a specific campaign or set of filters (tips, dates, times, etc.)