Bidgely's digital HER program is omni-channel with email, SMS, web and voice capabilities. Insights are delivered by our next best interaction engine that covers a wide library of insights and recommendations depending on utility objectives. In addition to $1-2 energy savings we've seen a 50% high bill call reduction for customers receiving alerts, 50% increase in online audit completion and 100% increase in the sale of non-commodity products.
We've designed a fresh dynamic paper journey in which customers receive three different types of reports, twice a year, including a Bi-Annual Report, Community Report and Seasonal Report.
"We were searching for the next wave of customer engagement and a way to drive customers toward a digital, two-way dialogue with us."
— CLAY MONROE, DIRECTOR OF ROCKY MOUNTAIN POWER CUSTOMER RELATION