Create a better customer
experience by removing
the need for upfront
Drive proactive outbound
Maximize DSM program
participation and energy
Prior to any customer input, Bidgely generates individual customer energy profiles by applying our patented AI technology to readily-available data from the utility. Using the power of load disaggregation, our technology provides a completed "audit" well before customers answer any questions.
Bidgely's solution provides an easily accessible and user-friendly online audit that is utility-branded and seamlessly integrated into the overall customer experience. The audit questionnaire only serves to supplement the detailed energy profile that has already been created for every customer prior to any customer input.
Leveraging Bidgely's AI-generated customer profile and the user's completed audit, Bidgely is able to generate personalized reports containing tailored recommendations for each customer. Bidgely is one of the only tools on the market that positions the online audit as a continuous engagement tool and not a one-time information gathering exercise.
Bidgely's web and email solutions immediately incorporate all new customer inputs as soon as customers exit the survey. Utilities can then use this information to drive higher engagement with: