CASE STUDY
Better Data + Better Touchpoints = Better SMB Relationships
PacifiCorp’s Barb Modey describes how Bidgely’s Business Energy Reports transformed Rocky Mountain Power’s SMB customer communications to a cadence of consistent, targeted and personalized monthly emails that yielded higher customer satisfaction across all metrics. RMP’s SMB-customer-focused approach proved more cost-effective than traditional methods, increased program participation and created a more engaged customer base.
Reduce Bill Shock and High-Bill Calls
Proactively identify usage drivers behind high bills and deliver targeted, personalized customer communications.
Improve Customer Satisfaction With Transparent Insight
Help customers understand their energy use in clear, relatable terms that build trust, reduce confusion, and support higher satisfaction.
Deliver Personalized Energy Insights at Scale
Provide each eligible customer with tailored recommendations based on their actual usage patterns.
Fueling insights for 45+ utilities and over 38 million consumers.
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