WATCH ON DEMAND
A Practical Look at Moving from Traditional, Static CX to CX-Plus for Dynamic, AI-powered Engagement
In this webinar featured Tucson Electric Power’s Lori Boyer and Bidgely’s Hannah Courtney, who shared a practical look at moving from traditional, static CX to CX-Plus — a dynamic, AI-powered engagement model delivering measurable results.
The session showed how affordability, personalization, and appliance-level intelligence reduced bill shock and elevated customer satisfaction. It also demonstrated how TEP transformed a black-and-white, two-months-too-late home energy reports into a modern, real-time, interactive experience for customers and how AI empowered CSRs to resolve high-bill calls with speed and confidence.
