WATCH ON DEMAND
A Practical Look at Moving from Traditional, Static CX to CX-Plus for Dynamic, AI-powered Engagement
Tucson Electric Power (TEP) is transforming Customer Experience (CX) into a new era of dynamic, data-driven engagement where every interaction is personalized, timely, and interconnected. Hear how pairing AI-powered insights with personalized customer support can transform static communication into adaptive dialogue that empowers customers to act, call center agents to advise, and utilities to drive deeper energy engagement and grid impact. What you'll discover: • How smarter, next-gen home energy reports have delivered 100%+ of forecast savings and 85% like rates for TEP. • How digital engagement, like visually impactful budget tools, lets customers set spending goals and receive email alerts based on consumption, to help them change behaviors, reduce usage, and detect appliance issues to avoid bill shock. • How TEP has empowered call center agents by equipping them with the same appliance-level insights available to customers, enabling faster and more effective issue resolution.
