CASE STUDY

AI Bill Drives Customer Satisfaction & Retention

See how Italian retailer Sorgenia leveraged Bidgely’s “AI Bill” experience to increase satisfaction and reduce churn.

Smart Billing Reduces Churn, Boosts Loyalty

Sorgenia launched the "Bollette Smart" experience to provide clear bill insights and proactive advice that improved customer sentiment.

Proactively identify usage drivers behind high bills and deliver targeted, personalized customer communications.

Help customers understand their energy use in clear, relatable terms that build trust, reduce confusion, and support higher satisfaction.

Provide each eligible customer with tailored recommendations based on their actual usage patterns.

Fueling insights for 45+ utilities and over 38 million consumers.

Don't let your operational investments stall. Find out how to unlock ROI, reliability, and resilience across your utility.