Bidgely | AI-Powered Energy Analytics for Utilities
Affordability Resource Hub

Affordability is no longer a program.
It's a core competency.

Three keys to system-wide affordability — and the AI that makes each one possible.

Reduce OpEx

Lower the cost to serve before the bill ever arrives. Reduce high-bill call volume, increase self-service, and improve CSR efficiency with AI that explains usage at the appliance level.

Target & Engage for Impact

Put the right programs in front of the right customers. Detect income-qualified customers at the premises level — by appliance type, energy burden, and program fit.

Invest Capital Intelligently

Plan capital for the grid you'll need, not the one you have. Defer unnecessary upgrades, identify early grid stress, and optimize electrification planning before loads arrive.
Key 1 · Operational efficiency

The call center is your most visible affordability tool

When a customer calls about a high bill, they're often on the edge of real financial hardship. How your agents respond shapes trust, reduces churn, and determines whether affordability programs reach the people who need them most.

Utility spotlight · Arizona Public Service
How APS Turned High-Bill Calls Into Trust-Building Moments
PDF
Utility spotlight · Arizona Public Service

How APS gave CSRs a new "favorite tool of the year."

Download the snapshot
5.0/5.0
Median agent helpfulness score for HBA
82%
Advisor experience score
88%
Tool utilization during peak summer
+7%
CSAT lift on HBA-assisted calls
See it in action

High Bill Advisor
See it in action

IVR-ready energy intelligence
Key 2 · Precision program targeting

Reach the customers your current methods miss

60% of low-income households are energy burdened, but fewer than 20% are enrolled in the programs designed to help them. The gap isn't funding — it's precision.

From ZIP code averages to premises-level truth.

Bidgely detects income-qualified customers at the individual premises by combining income estimation, energy usage, energy density, arrearage data, and program participation history into a single confidence-scored profile.

  • Detect IQ customers at the premises level using multi-signal AI scoring
  • Create income clusters for targeted outreach and equity alignment
  • Evaluate total household energy burden — not just income
  • Identify households outside federal thresholds still struggling with energy costs
  • Provide qualified leads directly to implementers and community-based organizations
2026 E+E Leader Award Winner — Affordability & IQ Program (third consecutive win)
vs. generic mass outreach
Up to 50%

Program enrollment lift with targeted outreach

Modeled, 2M-home utility
$3M

Savings from reduced DSM marketing waste

Single utility, AWB IQ release 2026
14,000+

New IQ prospects uncovered by AI

Weatherization targeting
$800

Saved in 3 billing cycles, single IQ household

White paper
Exceeding Affordability Goals With UtilityAI: Leveraging AI and Behind-the-Meter Data to Better Serve Income-Qualified Customers
Read it
See it in action

Affordability targeting demo
Hear it from utilities doing it
Webinar on demand

Beyond the ZIP code: How PacifiCorp and Avista use AI to close the affordability gap

Two leading Western utilities share how they replaced coarse demographic filters with premises-level intelligence — finding energy-burdened households traditional methods miss, and improving program enrollment without increasing spend.

Watch the webinar
Featured speakers
PC

PacifiCorp representative

Rocky Mountain Power / Pacific Power

AV

Avista representative

Avista Utilities

BG

Bidgely leadership

Bidgely UtilityAI™

Key 3 · Capital & grid planning

Every deferred upgrade is money that doesn't become a rate increase

Capital investment is where affordability pressure compounds. More EVs and data center loads mean grid upgrades, which mean higher rates, which mean worse affordability. Bidgely's grid intelligence breaks this cycle — not by slowing the transition, but by making every dollar smarter.

Traditional grid planning relies on aggregated data stale the day it lands. Bidgely gives planners appliance-level visibility at every feeder, transformer, and meter — so you can see what's driving load before it becomes a constraint, and act before capital commitments are locked in.

The result: defensible NWA filings, smarter capital allocation, and a grid investment story your regulators can't argue with.

Explore grid intelligence

Grid planning demo — video placeholder

$6M+
Annually from deferred capital investment
NWA planning
$2–3M
From transformer overload prevention
Agent-monitored grid assets
$8.1M
Annual benefit unlocked from avoided demand capacity
VPP and TOU
Hear it from utilities doing it
Webinar on demand

Smarter Grids, Stronger Connections: Using Behind-the-Meter Intelligence to Drive Efficiency and Engagement

See how ATCO leverages AMI data and behind-the-meter intelligence to modernize grid planning. Learn how they transitioned from traditional models to appliance-level insights to defer capital investments, proactively manage EV load growth, and improve system reliability.

Watch the webinar
What you'll learn
  • How ATCO uses load disaggregation to identify hidden grid constraints
  • Strategies for detecting and managing unmanaged EV charging
  • Improving Non-Wires Alternatives (NWA) and capital planning decisions
  • Real-world outcomes from ATCO's grid intelligence deployment
Resource library
  • White paper

    Exceeding Affordability Goals With UtilityAI

    Leveraging AI and behind-the-meter data to better serve income-qualified customers — and prove outcomes regulators can defend.

    Read the paper
  • Webinar

    Beyond the ZIP code: PacifiCorp & Avista on AI-driven affordability

    Two Western utilities share how premises-level intelligence helps them find high-need households traditional methods miss.

    Watch now
  • Case study

    Avista: Behind-the-meter intelligence for customer and grid operations

    How Avista used AMI data and AI to transform customer engagement, reduce call center volumes, and improve energy efficiency.

    Read the case study
  • Video

    How APS is using data to boost customer satisfaction and savings

    Brenda Carter, APS Manager of Customer Resolution, explains how the High Bill Analyzer transformed agent capability and CX outcomes.

    Watch the video
  • Video

    What's Next for Utilities and AI

    Bidgely CPO Ted Nielsen outlines what's next for utilities navigating electrification, DER growth, and rising customer expectations.

    Watch the keynote
  • Article

    Avista AMI data and DER analytics as a use-case generator

    How Avista's data-driven culture and partnership with Bidgely is keeping the utility future-ready across grid and customer programs.

    Read the article

Let's talk about what affordability can look like at your utility

Whether you're trying to find more income-qualified customers, reduce your high-bill call volume, or build a smarter capital investment case — Bidgely can help you identify where AI gives you the fastest, most defensible lift.

Speak with an expert Explore the demo