Bidgely | AI-Powered Energy Analytics for Utilities
See It in Action

Agentic CXThat Builds Trust & Unlocks Affordability

Give customers a fully tailored experience across IVR, email, and chat, built on a decade of industry-defining, behind-the-meter intelligence from UtilityAI.

Experience It Now

Everything Utilities and Customers Need, Powered by Agentic CX

High Bill Analyzer pinpoints exactly why a bill spiked, down to the appliances and behaviors driving it.

Home Bill Optimizer reinvents online energy audits with deep personalization across energy efficiency, rate alignment, and demand response.

What-If Solar is a trusted advisor that shows customers their real solar payoff, grounded in actual usage, before they call an installer.

What-If EV is a trusted advisor for customers evaluating EVs and other distributed energy resources.

Best Rate finds the rate plan that saves the customer the most and explains why in plain English.

Agentic CX enriches the systems and people customers already rely on.

Prevent Escalation with Chatbot

An energy assistant that knows the “why” behind the bill.

Grounded in real usage data and UtilityAI™ agent calculations, not canned responses.

  • 01Explains high bills using personal appliance-level usage, not averages
  • 02Answers rate and program questions against a customer's current enrollments
  • 03Lifts CSAT while reducing live-agent escalations, operational costs, and pressure on rates
Learn More About Chatbot

Contain Issues with IVR

Smart enough to resolve calls, not just route them.

Give your IVR the intelligence to answer customer questions before they reach an agent.

  • 01Understands natural, conversational questions—without menu diving or keyword prompts
  • 02Connects to the IVR platform you already use, with no rip and replace
  • 03Turns your IVR into a true first line of resolution, not just a router
NICEGenesysAmazon ConnectPolyAI
Learn More About IVR

Accelerate Resolution for CSRs

Turn every representative into your best representative.

Give call-center representatives an assistant that understands the customer before the call begins.

  • 01Surfaces the real usage driver behind a high bill the moment the call comes in
  • 02Answers rate and program questions using the customer's actual plan, with no lookup required
  • 03Delivers the same expert-level answers on a representative's first day or in their fifteenth year
Learn More About CSR Assist

Close the gaps in trust, knowledge, and affordability.

Generic customer service can't close these gaps. Grounded, individual-level intelligence closes all three.

The Trust Gap

The Problem

“My utility doesn't care about my energy rates, and they increase them often.”

The Pivot

“My utility knows me and offers me the best rates and programs.”

The Knowledge Gap

The Problem

“I just want to turn on the AC without having to think about my energy use.”

The Pivot

“I have all the tools to understand and manage my energy use.”

The Customer Affordability Gap

The Problem

“My bills are going up.”

The Pivot

“I know exactly how to control my energy use and costs.”

The real value isn't the interface. It's the data and agents underneath.

A decade of industry-defining, behind-the-meter intelligence and True Disaggregation grounds every answer in the customer's actual energy use.

  1. 01
    Cloud-native, not legacy.

    Launch Agentic CX capabilities without a costly replatforming project.

  2. 02
    Data nobody else has decoded.

    Use patented, premise-level disaggregation to calculate and explain scenarios with precision.

  3. 03
    Built for utilities' priorities.

    Address customer engagement, contact-center resolution, DER decisions, and bill optimization.

Get started with Agentic CX

Schedule time to discuss our low-risk launch options with low upfront investment and usage-based pricing.

Schedule a Call