01
Conserve
Unlock 2,200 GWh of annual energy savings.
Increase participation across energy efficiency, affordability, electrification, and demand response programs through customer-level targeting and personalized engagement.
Power Smart 2.0 Executive Resource
Conserve More.
Optimize More.
Build Less.
TARGETS
2.2K
GWh annual energy savings
800
MW capacity savings
$2B+
Avoided infrastructure costs
Hear from Abhay Gupta on how Bidgely is helping Canadian utilities use AI to manage electrification, support data-center growth, improve grid resilience, and protect customer affordability.
Strategic Alignment
BC Hydro has committed to some of the most ambitious demand flexibility targets in North America.
Power Smart 2.0 is not just a participation challenge. It is an optimization challenge: turning customer programs into measurable resources for conservation, flexibility, affordability, and long-term system planning. It requires understanding which customers can save energy, shift load, reduce costs, and contribute measurable value to the grid.
02
Optimize
Turn customer programs into grid resources.
Move beyond enrollment metrics to understand how customer programs contribute to capacity value, load flexibility, and system reliability.
03
Build
Avoid unnecessary infrastructure investment.
Use premise-level insights to understand where flexibility already exists and where customer behaviour can defer costly upgrades.
The Opportunity
Power Smart 2.0 requires more than broad outreach.
Traditional customer programs often rely on mass-market engagement strategies that treat customers with very different energy profiles the same way.
As electrification accelerates and demand grows, utilities need a more precise understanding of who can save energy, who can shift load, and where capacity value actually exists.
Traditional Model
- Broad outreach
- Generic segmentation
- High acquisition costs
- Limited visibility
Future State
- Precision targeting
- Flexible load identification
- Program orchestration
- Grid-aware engagement
UtilityAI Platform
How Bidgely supports Power Smart 2.0
A unified intelligence layer built from AMI data to support affordability, efficiency, demand flexibility, electrification, customer engagement, and grid planning.
Affordability Intelligence
Identify customers most likely to benefit from assistance programs, affordability initiatives, and bill-reduction opportunities.
Energy Efficiency Intelligence
Increase program participation and energy savings through AI-powered targeting and personalized recommendations.
Demand Flexibility & Peak Saver Optimization
Identify customers with the greatest ability to shift load, participate in demand response, and contribute capacity value.
Electrification Intelligence
Understand how EVs, heat pumps, and emerging technologies are changing demand across the system.
Customer Experience & Digital Engagement
Deliver personalized insights through web, mobile, email, and contact center channels.
Grid Intelligence
Use customer-level insights to support distribution planning, load forecasting, infrastructure prioritization, and capacity planning.
Utility Proof Points
How leading utilities are delivering results.
Relevant examples across program modernization, Canadian utility intelligence, affordability, electrification, and load flexibility.
Program Transformation
Modernizing program delivery through AI-powered customer intelligence.
See how FortisBC transformed customer targeting, engagement, and program operations to improve participation and operational efficiency.
Watch the Webinar
AI
Targeting + operational agility
Canadian Utility Intelligence
Customer intelligence for a more flexible grid.
Learn how Canadian utilities are using customer insights to support modernization efforts while improving customer outcomes.
View the Story
CA
Canadian utility relevance
Affordability Optimization
Improving affordability through precision targeting.
Discover how utilities are identifying customers most likely to benefit from affordability programs and support resources.
View the Webinar
LMI
Program-fit targeting
Electrification Load Growth
Managing electrification and load growth.
Explore how premise-level intelligence helps utilities identify where electrification is occurring and how to manage its impact on the grid.
Read the Case Study
EV
Electrification intelligence
Load Flexibility
Turning customer participation into capacity value.
Learn how utilities are using load flexibility programs to improve reliability and reduce peak demand.
Learn More
MW
Flexible capacity value
Platform Evolution
From pilot project to UtilityAI Platform.
BC Hydro's needs have evolved. So has Bidgely. Today's platform combines customer intelligence, affordability analytics, demand flexibility, electrification insights, grid intelligence, and generative AI capabilities into a unified utility platform.
Then
Narrow pilot use case
Earlier utility pilots often focused on isolated engagement or analytics needs, with limited connection to enterprise-wide grid and customer outcomes.
Today
Unified intelligence layer
Bidgely now supports energy efficiency, demand response, affordability, electrification planning, customer engagement, distribution planning, and grid modernization.
Result
1.5+ TWhCumulative energy savings enabled across utility programs.
Explore Resources
-
Webinar
How FortisBC Transformed a Program Reset into AI-Driven Excellence
FortisBC saw an opportunity to enhance and expand their Home Energy Reports (HER) program—delivering better customer support and greater operational impact. The team set out to build on their existing foundation, evolving toward a more scalable, efficient, and insight-driven strategy. On June 16, 2026 at 12 PM ET, learn how ... -
Solution Brief
Behind the Summer Peak: Inefficient Appliances, Behavioural Load, and the Case for Precision Targeting
Learn how UtilityAI Pro™ transforms smart meter and AMI data into actionable, appliance-level intelligence that powers customer engagement, grid planning and operational efficiency. This technical brief explores the AI and machine learning innovations behind Bidgely’s UtilityAI platform, including disaggregation, asset detection and predictive analytics that help utilities accelerate electrification, optimize ... -
Webinar
PacifiCorp and Avista’s AI-Powered Blueprint for Advancing Affordability
Affordability challenges touch every part of the utility, from the customer to the grid. Programs exist, but identifying the right customers and connecting them to the right solutions at the right time remains difficult. Disparate data, limited visibility into behind-the-meter usage, and one-size-fits-all outreach often result in missed opportunities to ...
Your Bidgely Team
A dedicated team for BC Hydro.
Direct access to the account and executive leaders supporting BC Hydro's Power Smart 2.0 priorities.
Adrian Chung
Strategic Account Director
Adrian works directly with utilities across Canada to help customer programs deliver measurable operational and grid outcomes.
Schedule Time With Adrian
Gautam Aggarwal
President & Chief Revenue Officer
Gautam works with utility leaders to align customer intelligence, affordability initiatives, electrification strategies, and grid modernization goals.
Strategy Session
Ready to turn Power Smart 2.0 goals into measurable outcomes?
Schedule a working session to explore how Bidgely can support BC Hydro's energy efficiency, affordability, demand flexibility, and modernization objectives.
Schedule a BC Hydro Strategy Session
