WATCH ON DEMAND

CX-Plus in Action: How TEP Is Powering
the Next Evolution of Customer Experience

ON DEMAND

Join Tucson Electric Power’s Lori Boyer and Bidgely’s Hannah Courtney for a practical look at moving from traditional, static CX to CX-Plus — a dynamic, AI-powered engagement model delivering measurable results.

Discover how affordability, personalization, and appliance-level intelligence reduce bill shock and elevate customer satisfaction. See how TEP transformed a black-and-white, two-months-too-late home energy reports into a modern, real-time, interactive experience for customers and how AI can empower CSRs to resolve high-bill calls with speed and confidence.

Key Moments

“Night and day” transformation — from black-and-white, delayed reports to real-time, personalized, visually rich insights customers actually use.
Why TEP’s customers love the new experience: easier sign-ups, instant updates, and insights they can act on mid-month — not two months later.
Budget Alerts = real-time affordability support: proactive 50% / 75% / 100% alerts help customers avoid bill shock and spot HVAC or appliance issues early.
Appliance-level intelligence for harder-to-reach customers: accessible breakdowns and practical, high-impact tips.
CSR Console impact: faster calls, higher confidence, and the same view for customers and CSRs — no more toggling across five screens.
Reducing high-bill call uncertainty: instant explanations, side-by-side comparisons, and clear answers customers trust.
What’s next for TEP: AI-ready CX, personalized journeys, and IVR/CSR co-pilots that accelerate support without losing human touch.

TERMS

PRIVACY

CX-Plus in Action: How TEP Is Powering the Next Evolution of Customer Experience

ON DEMAND

CX-Plus in Action: How TEP Is Powering
the Next Evolution of Customer Experience