Personalize CX & Engagement
Equip CSRs and digital channels with the data needed to explain high bills and resolve issues quickly.
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UtilityAI Gas Intelligence
Find the opportunity hidden behind every meter.
The data you need is already in every meter read. Decode it, decompose it by appliance, and put it to work.
Deliver higher, measurable therm savings.
Drive therm reduction, cost savings, and faster program impact through precision insights — not broad assumptions.
Align customers & programs
Identify customers with high usage patterns for each appliance and match them to the programs that fit.
Improve Affordability
Break total gas consumption into appliance-level insights for each home — heating, water heating, and other major loads.
Use Cases
Deeper customer insight. More effective programs.
Each use case runs on the same disaggregation engine — so your CX, EE, and digital teams operate from the same source of truth, all the way down to the appliance.
Appliance-Level Gas Insights
See beyond the meter.
Gas data is typically limited to monthly consumption — making it difficult to understand what's actually driving usage.
- Disaggregate gas usage into major appliance categories
- Identify heating, water heating, and other key loads
- Provide a complete view of customer energy behavior
High Bill Resolution & Customer Experience
Turn high bill calls into trust-building moments.
Customers don't understand their gas bills — and agents lack the data to explain them clearly.
- Appliance-level insights for major gas loads
- High Bill Analyzer to identify root causes
- Resolve calls faster and turn high-bill calls into trust-building touchpoints
Energy Efficiency & Program Targeting
Target efficiency programs with precision.
Without appliance-level visibility, programs rely on broad assumptions and miss high-impact opportunities.
- Identify inefficient heating systems and high usage homes
- Target customers most likely to benefit from efficiency programs
- Improve program uptake and therm savings
Digital Engagement & Self-Service
Give customers clarity — and control.
Customers lack actionable insights to change behavior or reduce usage.
- Personalized insights tied to actual usage
- Digital tools that guide customers to relevant actions
- Reduced call center volume through self-service
Agentic Automation in Gas Disaggregation
Continuously identify issues and opportunities at scale.
Bidgely’s agentic layer monitors your gas customer base around the clock — flagging anomalies, surfacing program-eligible homes, and routing the right insight to the right team without manual effort.
Disaggregation Engine
17+ Patents
Powering appliance-level insights from AMI and non-smart meter data
Usage Detection Agent
Continuously analyzes gas consumption to identify appliance-level patterns — heating, water heating, and other major loads — and surfaces changes as they happen.
High Bill Investigation Agent
Automatically flags bill anomalies and identifies likely root causes at the appliance level — so CSRs walk into every call already knowing the answer.
Program Targeting Agent
Matches customers to efficiency and savings programs based on actual gas usage and appliance profiles — not assumptions or broad demographic segments.
GenAI for Gas Customers
Make gas usage simple to understand — for every customer.
Every answer — to a customer or a CSR — is grounded in that home’s actual appliance-level usage, not a generic LLM prompt.
Energy Assistant (Customer-Facing)
Explains gas usage in plain language. Example: “Your heating system is driving most of your gas usage this month due to colder temperatures. Improving insulation or adjusting thermostat settings could reduce your bill.”
CSR Copilot
Instantly surfaces appliance-level insights during calls — so agents can explain bills clearly, recommend next steps, and resolve in one touch instead of three.
Bill & Usage Explainer
Bill breakdowns and usage charts with embedded natural-language explanations. Customers tap any spike or line item and get a plain-English reason — powered by the same disaggregation that drives your CSR tools.
Proven Results
From gas data to measurable outcomes.
Peer Utilities:
Gas Disaggregation · High Bill Resolution
Large Gas Utility
With only monthly bill-level visibility, this utility’s CSRs were stuck explaining gas spikes they couldn’t actually see — and program teams were targeting efficiency offers without knowing which homes had inefficient heating. Bidgely’s disaggregation gave both teams appliance-level intelligence built on the same data they already had.
17+
Patents in energy disaggregation behind every appliance-level insight
“Bidgely turned our gas bills into a conversation we could actually have with customers — at the appliance level. Our CSRs resolve faster, and our EE team finally knows which homes to target.”
17+
Patents in energy disaggregation
50%+
Reduction in high-bill calls (placeholder — confirm with case)
30%
Reduction in average CSR handle time (placeholder — confirm with case)
100%
Of customers get appliance-level visibility
Resources
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Case Study
NW Natural Gas Customer Snapshot: NW Natural Delivers 197K+ Verified Therm Savings with AI-Powered Gas Intelligence
See how NW Natural used AI-powered gas insights to identify savings opportunities, target customers more effectively, and achieve 283% of its savings goal. -
Solution Brief
Gas Utility Solutions with Utility AI Platform
Detail the UtilityAI™ platform for gas and dual‑fuel utilities, powered by AI‑based load disaggregation. -
Case Study
SoCalGas Case Study: Delivering Energy Efficiency
Focuses on SoCalGas's success in exceeding energy savings goals for medium-consumption customers using UtilityAI™. -
White Paper
Exceeding Affordability Goals with AI
Utilities are missing a critical opportunity to connect income-qualified customers with the programs designed to help them. Learn how AI and premises-level data enable precise targeting, improved engagement, and higher enrollment. -
Solution Brief
Behind the Summer Peak: Inefficient Appliances, Behavioural Load, and the Case for Precision Targeting
How appliance-level load intelligence reveals new, more successful summer peak management strategies.