Customer Experience
Reduce call center pressure and boost CSAT with AI-powered high-bill explanations and self-serve energy insights. Deploy intelligent CX across your web, IVR, call center or other channels.
Run Bidgely’s AI models, agents, and automations inside FPL’s own cloud, on your terms. Data never leaves your secure environment.
Bidgely and FPL have already delivered results together, across web and audit experiences, appliance disaggregation and CSR support.
Our work paused because of FPL’s data residency requirements, which were reasonable then and still are.
UtilityAI Pro is how Bidgely delivers value on your terms.
UtilityAI Pro deploys as a containerized, in-cloud architecture, compatible with AWS and Google Cloud.
The models run where the data already lives. Raw AMI and other data does not leave FPL’s environment.
Results are delivered into FPL-controlled systems and applications, ready for your own teams.
Bidgely Chief Growth Officer Karthik Moorthy explains why UtilityAI Pro is a game changer for utility innovation.
A customized architecture workshop can answer essential questions.
Confirm in-cloud execution, data boundaries, the integration pattern and security requirements.
Choose the outcomes to start with and where insight should surface: FPL.com, the agent desktop, IVR or DSM targeting, etc.
Map AMI 1.0 / 2.0 and other essential data sources and how they connect across systems for greater context.
Define the key outcomes that are hard to solve today, the business metrics, and the value case for solutions.
Reduce call center pressure and boost CSAT with AI-powered high-bill explanations and self-serve energy insights. Deploy intelligent CX across your web, IVR, call center or other channels.
Boost program participation and ROI through targeting precision. Gain insights across HVAC intelligence, heat-pump and rebate targeting, and demand-response qualification, income qualification, and more.
Manage load growth, resilience and capital planning more intelligently. Start with transformer-level flexible-load visibility, localized load forecasting and non-wires alternatives design.
Own data residency, security and integration. Deploy in FPL-controlled environments and control outputs, with data boundaries you approve before anything runs.
Which matters most to you?
Schedule a discussionIn this episode, leaders from Arizona Public Service and Bidgely unpack how utilities can move beyond AI pilots to real operational impact.
Listen nowBidgely and partner Infosys walk through building an AI foundation that accelerates transformation across the entire organization.
Watch nowEnrich your data ecosystem and deliver measurable impact across customer experience, grid optimization, and regulatory.
DownloadAn architecture workshop is a working session, not a demo: your data boundary, your cloud, your integration pattern, and which use cases are worth exploring first.

Account strategy, executive alignment, use-case discovery, and business-case development.
Account-based page prepared for Florida Power & Light. Results shown are from Bidgely’s prior work with FPL and from an anonymous customer deployment, not FPL projections.