Bidgely | AI-Powered Energy Analytics for Utilities
AI-POWERED CALL CENTER

Turn high bill calls into trust-building moments.

Bidgely's High Bill Advisor gives call center agents evidence-based insights into a customer's energy usage — down to specific appliances like heating, cooling, and pool pumps — so they can explain the "why" behind a bill, resolve calls quickly, and increase customer trust.

Achieving Operational efficiency

The call center is your most visible affordability tool 

When a customer calls about a high bill, they're often on the edge of real financial hardship. How your agents respond shapes trust, reduces churn, and determines whether affordability programs reach the people who need them most.

Utility spotlight · Arizona Public Service

How APS Turned High-Bill Calls Into Trust-Building Moments

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APS High Bill Advisor Snapshot
Utility spotlight · Arizona Public Service

How APS gave CSRs a new "favorite tool of the year."

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5.0/5.0
Median agent helpfulness score for HBA
82%
Advisor experience score
88%
Tool utilization during peak summer
+7%
CSAT lift on HBA-assisted calls
See it in action

High Bill Advisor
See it in action

IVR-ready energy intelligence
AI-POWERED ENGAGEMENT

Reduce call center pressure with UtilityAI

Deliver faster resolutions and personalized support across every customer interaction.

CUSTOMER ENGAGEMENT

Explain what caused a high bill

Break a bill increase into appliance, weather, and behavioral drivers so customers and CSRs understand it quickly.

Customer Care Digital CX
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CUSTOMER ENGAGEMENT

Identify unusual usage and the next best action

Go beyond bill explanation to detect changing appliance behavior and recommend personalized next steps.

CX Operations Customer Insights
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TRUSTED BY LEADING UTILITIES ON 4 CONTINENTS

Designed for your utility environment

Deploy UtilityAI as SaaS, or bring Bidgely's utility-trained AI into your preferred cloud and data ecosystem.

Explore UtilityAI Pro
What a Strategy Session Unlocks

Let's Talk Next Steps

Reserve some time for our extended teams to explore how to operationalize AI across customer and grid operations.

Operational Visibility

Turn AMI data into actionable intelligence across customer and grid operations.

Precision Program Targeting

Reduce wasted outreach and focus on the customers most likely to act.

Flexible Load Insight

Understand EVs, cooling, heating, and discretionary load at scale.

Customer Engagement That Performs

Deliver more relevant experiences with measurable program outcomes.

UtilityAI in Practice

See real utility use cases, workflows, and measurable deployment results.

AI Designed for Utility Operations

Explore how Bidgely deploys AI securely within real utility environments.