CUSTOMER ENGAGEMENT
Explain what caused a high bill
Break a bill increase into appliance, weather, and behavioral drivers so customers and CSRs understand it quickly.
AI-POWERED CALL CENTER
Turn high bill calls into trust-building moments.
Bidgely's High Bill Advisor gives call center agents evidence-based insights into a customer's energy usage — down to specific appliances like heating, cooling, and pool pumps — so they can explain the "why" behind a bill, resolve calls quickly, and increase customer trust.
Achieving Operational efficiency
The call center is your most visible affordability tool
When a customer calls about a high bill, they're often on the edge of real financial hardship. How your agents respond shapes trust, reduces churn, and determines whether affordability programs reach the people who need them most.
Utility spotlight · Arizona Public Service
How APS Turned High-Bill Calls Into Trust-Building Moments
Utility spotlight · Arizona Public Service
How APS gave CSRs a new "favorite tool of the year."
Download the snapshotAI-Powered Engagement
Reduce call center pressure with UtilityAI
TRUSTED BY LEADING UTILITIES ON 4 CONTINENTS
What a Strategy Session Unlocks
Let's Talk Next Steps
Reserve some time for our extended teams to explore how to operationalize AI across customer and grid operations.
Operational Visibility
Turn AMI data into actionable intelligence across customer and grid operations.
Precision Program Targeting
Reduce wasted outreach and focus on the customers most likely to act.
Flexible Load Insight
Understand EVs, cooling, heating, and discretionary load at scale.
Customer Engagement That Performs
Deliver more relevant experiences with measurable program outcomes.
UtilityAI in Practice
See real utility use cases, workflows, and measurable deployment results.
AI Designed for Utility Operations
Explore how Bidgely deploys AI securely within real utility environments.