One Platform for Modernized HERs, CX, and TOU Coaching
A Southeast U.S. IOU modernized its CX and DSM programs with Bidgely in phases: digital CX widgets first to validate customer response, then full HER migration, and now extending the same personalized, appliance-level insights into TOU promotion and coaching on a single platform.
- Delivered year-one savings. Achieved 124% of the contracted savings target in the first year of the modernized HER program.
- Maintained customer satisfaction. Kept CSAT above 85% in the first year of the modernized HER program.
- Built a foundation for what's next. Extended the same Bidgely platform into TOU promotion and coaching, with room to scale into targeted DSM programs.
