Encourage EV customers to shift charging off-peak through personalized AI-powered IVR outreach.
AI-powered IVR proactively engages EV customers with personalized recommendations based on their charging patterns and utility rate plans. By identifying opportunities to shift charging to off-peak hours, utilities can help customers reduce energy costs while encouraging participation in flexible charging programs.
Using intelligent, data-driven conversations, utilities can improve customer engagement, increase flex program enrollment, and support grid reliability through targeted outreach that delivers measurable value to both customers and the grid.
