The Future of Utility CX is Personalized, Predictive, and Always On
Dr. Andrea Neusser, President of Util-Assist, examines the challenge utilities face today, knowing they need to modernize but facing a crowded, noisy field of technology options. She makes the case for a partner ecosystem with the utility at its center, where technology and cloud providers work alongside system integrators so each new solution fits the broader enterprise. Neusser also explores the role of AMI data and what it takes to turn meter information into insights utility teams can act on.
