CASE STUDY
How APS Lifted CX Scores 7% With Bidgely's High Bill Analyzer
See how APS turned high-bill calls into trust-building moments, with 68% CSR utilization, an 82% advisor like rate, and a 7% CX lift on every call using High-Bill Advisor (HBA).
Inside APS's Call Center: How Appliance-Level Insights Reframed the High-Bill Conversation
High-bill calls are where customer trust is won or lost. Arizona Public Service (APS) embedded Bidgely's High Bill Analyzer into its call center workflows to give advisors exact, appliance-level answers for every bill spike.
The payoff: a 7% CX lift on calls using HBA, an 82% advisor experience score (4.1 / 5), and a tool agents named their favorite of the year.
Get the snapshot to see how APS did it.
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Proactively identify usage drivers behind high bills and deliver targeted, personalized customer communications.
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Help customers understand their energy use in clear, relatable terms that build trust and engagement.
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Provide every customer with tailored recommendations based on their actual usage patterns.
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