WEBINAR
How PNM Is Expanding Customer Choice with Time-of-Day Rates
PNM's Time-of-Day pilot uses cellular meters and AI to give customers control and a risk-free way to save.
Removing Risk from Rate Innovation
During the webinar "The Last Mile: How PNM is Leveraging AMI Data for Device-Level Insight and Optimized TOU Rates," Patty Torres and Denine Rothman discussed PNM’s Time of Day (TOD) pilot. They explained how they overcame past regulatory denials by presenting pilot results to gain approval. The program includes a risk-free bill guarantee and promotes customer engagement through tools supported by cellular meters.
Highlights included customer education, behavioral changes from TOU rates, and participant savings. They also addressed device-level insights, EV load impacts, and integration with PNM’s AMI rollout.
Plan for Electrification Without Guesswork
Anticipate EV and heat pump adoption using measured usage patterns, not projections alone.
Support EV Growth Without Overbuilding Infrastructure
Use EV detection and charging insights to plan infrastructure upgrades more efficiently.
Forecast Peak Demand With Appliance-Level Insight
Improve peak forecasts by understanding how EVs, HVAC, and heat pumps shape system demand.
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