Analytics Workbench in Action: Affordability

Utilities are under pressure to deliver measurable outcomes across affordability, electrification, load flexibility, and customer experience. Bidgely's Analytics Workbench (AWB) gives teams a practical way to operationalize behind-the-meter intelligence, identify the right customers for the right programs, and prove impact with defensible results.

This collection brings together customer snapshots from utilities across North America and Europe, showing how AWB supports measurable program ROI across key use cases:

• Affordability targeting — Identify high-need customers and expand income-qualified program participation, with utilities surfacing thousands of high-propensity candidates from a single AWB run.
• EV and TOU programs — Detect EVs from smart meter data and target high-impact customers, with one Northeast utility identifying 16,500 EVs without survey data.
• CX and high-bill resolution — Use appliance-level intelligence to explain usage and reduce friction, lifting CX scores by 7% on high-bill calls at one Western utility.