CASE STUDY
A Southeast U.S. IOU Modernizes CX and DSM Programs With Bidgely
See how a Southeast U.S. IOU delivered 124% of year-one HER savings and maintained 85%+ CSAT with personalized, appliance-level insights from Bidgely.
One Platform for Modernized HERs, CX, and TOU Coaching
A Southeast U.S. IOU modernized its CX and DSM programs with Bidgely in phases: digital CX widgets first to validate customer response, then full HER migration, and now extending the same personalized, appliance-level insights into TOU promotion and coaching on a single platform.
- Delivered year-one savings. Achieved 124% of the contracted savings target in the first year of the modernized HER program.
- Maintained customer satisfaction. Kept CSAT above 85% in the first year of the modernized HER program.
- Built a foundation for what's next. Extended the same Bidgely platform into TOU promotion and coaching, with room to scale into targeted DSM programs.
Improve Customer Satisfaction With Transparent Insight
Build customer trust and loyalty by giving households clear, personalized visibility into their energy use and bills.
Move From Estimates to Measured Outcomes
Replace assumptions with data-backed insights that quantify savings, load impact, and customer behavior.
Turn AMI Data Into Actionable Intelligence
Transform raw AMI and meter data into appliance-level insights utilities can use to improve programs, planning, and customer engagement.
Download Playbook
Fueling insights for 45+ utilities and over 38 million consumers.
Related Resources
Demand-Side Management in Uncertain Times: What Utility Leaders Should Consider As They Plan
WATCH NOW
Ready to Start Your Journey With UtilityAI?
Don't let your operational investments stall. Find out how to unlock ROI, reliability, and resilience across your utility.
EXPLORE LIVE DEMO