PODCAST
How Data and AI Are Transforming Customer Engagement
Hear how PSEG Long Island and Bidgely are using AMI data, appliance-level intelligence and AI-powered engagement to deliver more personalized energy insights, support TOU adoption and improve the customer experience.
Turning Smart Meter Data Into Customer Engagement at Scale
PSEG Long Island's Lou DeBrino and Bidgely's Ted Nielsen join EEI's Electric Perspectives to explore how utilities are turning smart meter data into actionable customer insights.
Learn how AI-powered appliance intelligence helps utilities explain bills more clearly, deliver personalized energy guidance, support time-of-day rates, and equip customer service teams with better insights to improve customer experience, affordability, and grid reliability.
Turn AMI Data Into Actionable Intelligence
Transform raw meter data into appliance-level insights customers and utility teams can actually use.
Deliver Personalized Energy Insights at Scale
Provide tailored recommendations based on each customer’s actual usage patterns, from HVAC to EV charging.
Improve Customer Satisfaction With Transparent Insight
Help customers understand their energy use in clear, relatable terms that build trust and reduce bill confusion.
Download Playbook
Fueling insights for 45+ utilities and over 38 million consumers.
