WEBINAR
CX-Plus in Action: How TEP Is Powering the Next Evolution of Customer Experience
In this webinar featured Tucson Electric Power’s Lori Boyer and Bidgely’s Hannah Courtney, who shared a practical look at moving from traditional, static CX to CX-Plus — a dynamic, AI-powered engagement model delivering measurable results. The session showed how affordability, personalization, and appliance-level intelligence reduced bill shock and elevated customer satisfaction. It also demonstrated how TEP transformed a black-and-white, two-months-too-late home energy reports into a modern, real-time, interactive experience for customers and how AI empowered CSRs to resolve high-bill calls with speed and confidence.
Turn Customer Experience Into a Grid Resource
Leverage CX insights to drive adoption of programs that also support operational and planning goals.
Improve Customer Satisfaction With Transparent Insight
Help customers understand their energy use in clear, relatable terms that build trust, reduce confusion, and support higher satisfaction.
Measure What Matters Across the Utility Value Chain
Track outcomes across CX, grid operations, and programs using a consistent data foundation.
Fueling insights for 45+ utilities and over 38 million consumers.
Ready to Start Your Journey With UtilityAI?
Don't let your operational investments stall. Find out how to unlock ROI, reliability, and resilience across your utility.
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