In using the services on the site www.bidgely.com, you are deemed to have read and agreed to the following Privacy Statement. “Client”, “You” and “Your” refers to you, the person accessing this website. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company – Bidgely. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Bidgely is firmly committed to protecting your privacy. All data we collect, either directly from individual customers or from our utility partners, are used in order to help provide the best service we are able to provide and in order to fulfill our goal of helping customers become intelligent energy consumers.
Only authorized employees on a need-to-know basis have access to any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We are, however, not liable for any damage caused by theft of data due to actions outside the control of Bidgely, its employees and its affiliates.
Client records are regarded as confidential and therefore will not be divulged to any third party, other than our affiliates or partners. Clients have the right to request sight of, and copies of, any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both Parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Relationship with Your Utility
Bidgely may provide its solution through your utility energy portal under your utility’s brand or a joint brand with Bidgely. In this scenario your energy utility will provide us with your energy usage information under strict confidentiality restrictions. The personal information you provide on your utility branded or co-branded portal, such as email address, home appliance and demographic information, may be shared between your utility and us and will not be shared with any third-party without your explicit consent.
Log Files & IP Addresses
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Bidgely receives energy use data from energy monitors or gateways that you connect to your account. This data is used to provide itemization of your home’s appliances, personalized saving recommendations, and other information about your energy use. The only personally identifiable information we collect through energy monitors is your IP address, which is used as described above. Your IP address will not be shared with any third-party without your explicit consent, and even within this Company used only on a need-to-know basis.
What are cookies?
Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”).
Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.
Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting our Website or using our Services.
Cookies may be set by the Website (“first-party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). These third parties can recognize you when you visit our website and also when you visit certain other websites.
What type of cookies do we use?
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.
Functionality cookies let us operate the Website and our Services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the Website and Services during future visits.
These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website.
Social media cookies
Third-party cookies from social media sites (such as Facebook, Twitter, etc) let us track social network users when they visit our Website, use our Services or share content, by using a tagging mechanism provided by those social networks.
These cookies are also used for event tracking and remarketing purposes. Any data collected with these tags will be used in accordance with our and social networks’ privacy policies. We will not collect or share any personally identifiable information from the user.
Do we use web beacons or tracking pixels?
Our emails may contain a “web beacon” (or “tracking pixel”) to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email.
We may use this information for purposes including determining which of our emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them.
The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should read the email in plain text view or with images disabled.
What are your cookie options?
If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this or to learn more about cookies, visit internetcookies.org
Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features our Website and Services offer.
Changes and amendments
We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will post a notification on the main page of our Website. Continued use of the Website after any such changes shall constitute your consent to such changes.
Bidgely uses email outreach to keep potential customers and stakeholders informed of industry trends, product updates, upcoming events, Bidgely news, and other select content. Email addresses are collected through multiple sources, including forms filled on our website, trade show attendance, communication with our team, public records, and webinar attendance. Bidgely collects this information in order to communicate with you effectively and respond to your requests. We strive to provide relevant and interesting content. In order to do this, we need to process information about you, and therefore do so on the basis of legitimate interest. You may unsubscribe from our marketing communication here. If you wish to re-subscribe, please email [email protected].
Bidgely designed its databases to maintain consumer privacy by making its systems hardened enough that known regular hacking techniques do not risk the loss of consumer privacy through theft of the data. Bidgely keeps its system security updated with most new industry standard techniques.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.
This document was last updated on March 10, 2020