UtilityAI ROI: Avista's UtilityAI-Empowered Call Center

Bidgely partners with Avista to showcase how AI-driven call center enhancements are transforming customer interactions.

Using Bidgely’s real-time analytics, Avista agents gain deep insights into customer energy use before calls begin—enabling personalized, meaningful conversations and faster resolutions. The AI integration helps call center reps proactively identify usage anomalies, recommend tailored solutions, and boost overall customer satisfaction.

By leveraging utility-grade AI, Avista is reshaping its customer service model to be more efficient, informed, and customer-centric.