WATCH ON DEMAND

From High Bill Calls to High-Value Conversations:

How Utilities Elevate Member Experience with Analytics

ON DEMAND

See deeper. Engage smarter. Build trust.

Listen as Ryan Davies from Central Electric Cooperative and Glenn Hollandsworth from Middle Tennessee Electric join Bidgely’s Nathan Roberson to discuss how behind-the-meter intelligence and appliance-level insights transform high-bill inquiries into opportunities for personalized connection, operational efficiency, and long-term customer loyalty.

Key Moments

“High bills are one of the most emotional moments between a utility and its members.” (02:22)
“It’s not a one-size-fits-all approach anymore… that’s what’s so great about the Bidgely consumer analytics.” (09:45)
“We’ve gotta be really good listeners… members will often tell us what they want; it’s just up to us to listen.” (11:15)
“It’s almost like we have an obligation to help our members use energy the right way.” (45:27)
“You can turn somebody who may be a skeptic into an advocate for your company.” (53:53)
“When you pair analytics with empathy, it creates efficiency and builds loyalty.” (1:00)

TERMS

PRIVACY