CASE STUDY
How APS Lifted CX Scores 7% With Bidgely's High Bill Analyzer
Inside APS's Call Center: How Appliance-Level Insights Reframed the High-Bill Conversation
High-bill calls are where customer trust is won or lost. Arizona Public Service (APS) embedded Bidgely's High Bill Analyzer into its call center workflows to give advisors exact, appliance-level answers for every bill spike.
The payoff: a 7% CX lift on calls using HBA, an 82% advisor experience score (4.1 / 5), and a tool agents named their favorite of the year.
Get the snapshot to see how APS did it.
Reduce Bill Shock and High-Bill Calls
Proactively identify usage drivers behind high bills and deliver targeted, personalized customer communications.
Improve Customer Satisfaction With Transparent Insight
Help customers understand their energy use in clear, relatable terms that build trust and engagement.
Deliver Personalized Energy Insights at Scale
Provide every customer with tailored recommendations based on their actual usage patterns.
Bidgely's AI fuels insights for 45+ utilities and their 38 million consumers.
