CASE STUDY
A Southeast U.S. IOU Modernizes CX and DSM Programs With Bidgely
One Platform for Modernized HERs, CX, and TOU Coaching
A Southeast U.S. IOU modernized its CX and DSM programs with Bidgely in phases: digital CX widgets first to validate customer response, then full HER migration, and now extending the same personalized, appliance-level insights into TOU promotion and coaching on a single platform.
- Delivered year-one savings. Achieved 124% of the contracted savings target in the first year of the modernized HER program.
- Maintained customer satisfaction. Kept CSAT above 85% in the first year of the modernized HER program.
- Built a foundation for what's next. Extended the same Bidgely platform into TOU promotion and coaching, with room to scale into targeted DSM programs.
Improve Customer Satisfaction With Transparent Insight
Build customer trust and loyalty by giving households clear, personalized visibility into their energy use and bills.
Move From Estimates to Measured Outcomes
Replace assumptions with data-backed insights that quantify savings, load impact, and customer behavior.
Turn AMI Data Into Actionable Intelligence
Transform raw AMI and meter data into appliance-level insights utilities can use to improve programs, planning, and customer engagement.
Bidgely's AI fuels insights for 45+ utilities and their 38 million consumers.
