DEMO
Resolve High-Bill Calls With IVR-Ready Energy Intelligence
Move beyond generic escalation paths with AI-powered IVR support.
This demo shows an automated support workflow that goes beyond basic bill comparison. The assistant uses weather, usage, historical patterns, and appliance-level signals to explain a high bill, identify unusual cooling behavior, recommend next steps, and route the customer to the right program or service path.
Reduce Bill Shock and High-Bill Calls
Proactively identify usage drivers behind high bills and deliver targeted, personalized customer communications.
Improve Customer Satisfaction With Transparent Insight
Help customers understand their energy use in clear, relatable terms that build trust, reduce confusion, and support higher satisfaction.
Turn Customer Experience Into a Grid Resource
Leverage CX insights to drive adoption of programs that also support operational and planning goals.
Bidgely's AI fuels insights for 45+ utilities and their 38 million consumers.
